Ashley Alfred
Pennsauken,NJ
Summary
Instructional Designer and Learning & Development Professional with a strong background in designing engaging instructor-led, virtual, and eLearning solutions. Successfully redesigned onboarding programs that enhanced learner engagement and reduced training time, while effectively managing multiple projects to improve employee performance and support organizational objectives.
Overview
5
5
years of professional experience
Work History
Learning & Development Specialist
Eastern Metal Recycling
11.2023 - 02.2026
- Designed instructor-led, virtual, blended, and self-paced learning experiences supporting onboarding, compliance, leadership development, and operational initiatives.
- Conducted training needs analyses with HR, Operations, Safety, and business leaders to identify performance gaps and develop targeted learning solutions.
- Redesigned enterprise onboarding, reducing instructor-led training time by approximately two hours while improving learner engagement.
- Developed facilitator guides, participant workbooks, SOPs, quick reference guides, assessments, job aids, and eLearning modules in Articulate Rise 360 to enhance training delivery.
- Administered Dayforce LMS for 180 employees, overseeing learner enrollments, reporting, curriculum updates, and compliance tracking to ensure effective learning management.
- Partnered with SMEs to simplify complex manufacturing and HR processes into learner-friendly instructional content.
- Evaluated training effectiveness through surveys, assessments, manager feedback, and completion metrics to inform future training improvements.
- Managed multiple instructional design projects while balancing competing priorities and business deadlines.
Ambassador
Penske Truck Rental
05.2022 - 11.2023
- Conducted structured 30, 60, 90, and 120 day coaching conversations, fostering employee development and enhancing retention.
- Partnered with HR and operational leaders, enhancing new hire experience through collaborative improvements.
- Facilitated onboarding and new hire orientation, ensuring compliance with employment requirements to enhance integration.
Assistant Rental Manager
Penske Truck Rental
10.2020 - 11.2023
- Managed daily operations, leading to increased team performance and higher customer satisfaction.
- Trained and coached frontline employees on operational procedures and customer service standards to enhance service delivery.
- Assisted in developing policies for tenant screening criteria to streamline the application process.
Education
Master of Science - Human Resource Management
Strayer University
Philadelphia, PA12-2025
Bachelor of Science - Exercise Science
East Stroudsburg University
01-2019
Human Resources Management Certificate -
Villanova University
Skills
- Instructional design
- Articulate 360
- Camtasia
- Dayforce administration
- Workday
- ADP
- Microsoft Office
- Smartsheet
- SharePoint
- Microsoft Teams
- AI-Assisted Content Development (ChatGPT & Claude)
- Adobe Photoshop
Selected Instructional Design Projects
- Enterprise Onboarding Redesign, Redesigned onboarding curriculum, reducing classroom training by approximately two hours while improving learner engagement.
- Manufacturing Greening Training, Designed a six-module blended learning curriculum using Articulate Rise 360 with facilitator guides, assessments, flashcards, and OJT checklists.
- Compensation Cycle Training, Developed HR training materials, facilitator guides, job aids, and knowledge checks supporting annual compensation initiatives.
- LMS Administration, Managed learner assignments, reporting, curriculum updates, and compliance tracking within Dayforce Learning.
Timeline
Learning & Development Specialist
Eastern Metal Recycling
11.2023 - 02.2026
Ambassador
Penske Truck Rental
05.2022 - 11.2023
Assistant Rental Manager
Penske Truck Rental
10.2020 - 11.2023
Master of Science - Human Resource Management
Strayer University
Bachelor of Science - Exercise Science
East Stroudsburg University
Human Resources Management Certificate -
Villanova University