Ashley Allen
Marshall,TX
Summary
Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
12
12
years of professional experience
Work History
Administration, Tax Preparations
Fast Financial Firm LLC
Longview, TX
10.2019 - Current
- Educating clients on tax laws and preparations, assisting with online forms , software navigation.
- Excellent multi-tasking for fast pace call flow while producing positive results and sales reports.
- Scheduling appointments, Call reminders, Collections. Assisting with Money management.
- Document preparations, Data collection and analysis for the federal filing.
- Responsible for customer service, multitasking, stocking inventory, as well as assisting management to ensure a smooth transitions
Claims Operations/ Customer Service Representative
Humana Claims
Remote, KY
04.2018 - 01.2022
- Responsible for client products as well as a Digitizing Expeditor
- Completed administrative tasks such as filing invoices, maintaining inventory, taking customer calls, placing orders in QuickBooks, scanned receipts, ran expense reports, and managed spending budget.
- Answering all client calls, problem solving, advocating for clients solutions
- Insurance verification, filing documentation, and claims solutions.
Customer Service Representative
S4 Communications
Longview, TX
02.2012 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
Education
Texas-All-Lines Adjuster -
The Adjuster School
Katy, TX05-2024
Certified Nursing Assistant -
Panola College
Carthage, TX02-2010
High School Diploma -
Marshall High School
Marshall, TX05-2006
Skills
- Responsible for client products as well as a Digitizing Expeditor
- Completed administrative tasks such as filing invoices, maintaining inventory, taking customer calls, placing orders in QuickBooks, scanned receipts, ran expense reports, and managed spending budget
- Answering all client calls, problem solving, advocating for clients solutions
- Insurance verification, filing documentation, and claims solutions
- Customer Service, Collaboration, Time Management, Insurance Verification, Claims Processing Auditing, Technical Support, Policy Analysis, Coverage Determination,
- Problem Solving, Investigation, Negotiation, Conflict Management
Key Highlights:
• 265 training hours completed to improve knowledge and skills in auto claims adjusting
• Handles over 300 calls per month, maintaining a 99% record-high customer service satisfaction rating
• Ability to stay up to date on relevant state/industry regulations and best practices for handling insurance claims
References
References available upon request.
Timeline
Administration, Tax Preparations
Fast Financial Firm LLC
10.2019 - Current
Claims Operations/ Customer Service Representative
Humana Claims
04.2018 - 01.2022
Customer Service Representative
S4 Communications
02.2012 - 04.2018
Texas-All-Lines Adjuster -
The Adjuster School
Certified Nursing Assistant -
Panola College
High School Diploma -
Marshall High School