Ashley Allen
Denver,Colorado
Summary
Dedicated Social Worker well-versed at building relationships with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
10
10
years of professional experience
Work History
Lead Clinical Intake Coordinator and Social Worker
Oliver Behavioral Consultants
09.2022 - Current
- Created and implemented new intake process
- Educate current employees, new clients and existing clients on Intake process and diagnostic evaluation process
- Conduct initial intake evaluations for families
- Assist with diagnostic process utilizing various screening and assessment tools
- Coordinate care for families utilizing transdisciplinary model and family-first approach
- Help families navigate complex systems of support including Case management agency options, Medicaid waiver services, and Education services
- Keep detailed records of all clinical sessions and complete billing protocols
- Provide case management and mental health services to clients with varying needs.
Service Coordinator (Case Manager)
Developmental Disabilities Resource Center
12.2017 - 09.2022
- Coordinated services and support for up to 75 families at any given time
- Reviewed medical and assessment documents for all children with developmental delay or established condition
- Lead meetings with families and provider team to ensure each family receives individualized services that meet their needs
- Utilize various billing methods including Medicaid to support families and state of Colorado with cost of services
- Track all contacts related to each case in multiple statewide systems
- Provide families with resources to promote self-efficacy related to their child's developmental disability or delay
- Able to work within underfunded program impacted annually by federal, state, and local changes
- Able to adapt to COVID-19 pandemic and its impact on services, community, and organizational culture.
Internship
Alliance
08.2021 - 08.2022
- Represented Alliance in local, state, and federal policy groups including Early Intervention stakeholder groups, HCPF's Direct Care Workforce Collaborative meetings, and all Alliance committee meetings
- Ensured state members were informed of all updates from policy groups with weekly memos and presentations to Alliance's Board of Directors
- Interacted professionally with legislators, members, and state representatives in variety of settings
- Created template for state and federal agencies to easily implement Inclusion, Diversity, Equity, and Accessibility practices with ANCOR.
Administrative Assistant
Developmental Disabilities Resource Center
04.2017 - 12.2017
- Offered exceptional customer service to all clients, families, and providers that came through adult day center
- Processed billing for over 150 clients and entered records into statewide databases
- Ensured all clients and visitors were checked in and out of building daily
- Kept up-to-date records on all clients to guarantee their safety on transportation to and from day center.
Retail Supervisor
Crossmark
05.2014 - 09.2016
- Interviewed, hired, trained and engaged team members in executing various product and food demo projects with excellent customer service skills
- Managed team of 20 employees
- Conducted in-store audits of food demos, product placements, and completion of projects to meet client expectations
- Strategically planned and organized equipment, materials, and team members schedules
- Effectively communicated project expectations and completed evaluations on each team members’ performance throughout project to ensure quality standards.
Education
Masters in Social Work -
Colorado State University
Fort Collins, Colorado12.2022
Bachelors in Interpersonal and Organizational Communication - undefined
University of Central Florida
Orlando, Florida05.2013
Skills
- Customer Service Management
- Program Development
- Teamwork and Collaboration
- Report Writing
- Effective Communication
- HIPAA Compliance
- Appointment Scheduling
- Clinical Documentation
- Project Coordination
- Problem-solving abilities
- Insurance Verification
- Patient confidentiality
Timeline
Lead Clinical Intake Coordinator and Social Worker
Oliver Behavioral Consultants
09.2022 - Current
Internship
Alliance
08.2021 - 08.2022
Service Coordinator (Case Manager)
Developmental Disabilities Resource Center
12.2017 - 09.2022
Administrative Assistant
Developmental Disabilities Resource Center
04.2017 - 12.2017
Retail Supervisor
Crossmark
05.2014 - 09.2016
Masters in Social Work -
Colorado State University
Bachelors in Interpersonal and Organizational Communication - undefined
University of Central Florida
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