Ashley Allen
Atlanta,GA
Summary
Authorized to work in the US for any employer Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIGNA HEALTH CARE
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Billing Specialist
Nightingale services
02.2020 - 06.2023
- Assume responsibility of receiving and sorting incoming payments with attention to credibility
- Manage status of accounts and balances and identify inconsistencies
- Issue and post bills, receipts and invoices
- Check validity of debit accounts
- Update accounts receivable database with new accounts or missed payments
- Ensure all clients remain informed on their outstanding debts and deadlines
- Provide solutions to any relative problems of clients
- Write thorough reports on billing activity with clear and reliable data
- Healthcare
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Posted data and kept other records concerning costs of goods or services or shipment of goods
- Monitored outstanding invoices and performed collections duties
- Generated financial statements and reports detailing accounts receivable status
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Applied more than 350 payments per week
- Received and sorted mail, prepared packages for delivery and scanned documents
- Used data entry skills to accurately document and input statements
- Responded to customer concerns and questions on daily basis
- Promoted consistent accuracy of billing information by reconciling 50 accounts monthly
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Front Desk Receptionist
DENTISTRY FOR CHILDREN
01.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Kept accounts in balance and ran daily reports to verify totals
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Trained new team members on company procedures, customer service and issue resolution
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Coordinated pick-up and delivery of express mail services
- Transcribed phone messages and relayed to appropriate personnel
- Entered and updated sensitive customer information during check-ins and room changes
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Maintained over 500 files and records by implementing effective filing systems that boosted efficiency and organization
Scheduler
Sunstates Management
03.2016 - 02.2018
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Scheduled consultations for 25 potential customers
PCA Personal Care Assistant
Comfort Keepers
04.2014 - 06.2016
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens
- Assist in safe lifting, transferring, repositioning and movement of clients
- Accompany clients to medical appointments
- Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff
- Encourage clients to participate in social and recreational activities
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Cashier
Savannah's Candy Kitchen
03.2011 - 05.2013
- Received payment by cash, check, credit cards, vouchers or automatic debit; issue receipts, refunds, credits or change due to customers
- Organized and prioritized job-related tasks, improving team responsibilities and effectively resolving problems within departments
- Assisted with duties in other areas of store, stock shelves, mark prices on shelves and items
- Maintained clean and safe work area for both customers and employees.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Savannah, GA06.2024
High School Diploma -
Sol C. Johnson High School
Savannah, GA06.2013
Skills
- Scheduling (2 years)
- Management (3 years)
- Customer Service (10 years)
- Insurance Verification
- Medical Office Experience (3 years)
- Collection practices
- Billing statement review
- Budgeting
- Database Management
- Sheet balancing
- Collections duties
- Claim specialist
Certification
CPR Certification
First Aid Certification
Healthcare
May 2018 to Present
Timeline
Customer Service Representative
CIGNA HEALTH CARE
06.2023 - Current
Billing Specialist
Nightingale services
02.2020 - 06.2023
Front Desk Receptionist
DENTISTRY FOR CHILDREN
01.2018 - 03.2020
Scheduler
Sunstates Management
03.2016 - 02.2018
PCA Personal Care Assistant
Comfort Keepers
04.2014 - 06.2016
Cashier
Savannah's Candy Kitchen
03.2011 - 05.2013
Bachelor of Arts - Criminal Justice
Saint Leo University
High School Diploma -
Sol C. Johnson High School
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