Ashley Allen
Hays,KS
Summary
Compassionate Case Manager experienced in social work, crisis management, care coordination, and client advocacy. Proven track record of establishing trust with clients and effectively managing high caseloads. Notable achievements include improving client well-being through personalized care plans and resource allocation.
Overview
4
4
years of professional experience
Work History
Independent Contract Driver
NWKEIC
Norton, KS
02.2024 - Current
- Demonstrated expertise in timely and safe delivery of goods, ensuring all items were accurately accounted for and handled with care.
- Utilized strong organizational skills to manage and streamline delivery-related paperwork, enhancing operational efficiency.
- Applied logistical planning and coordination skills to effectively manage all delivery operations and optimize route efficiency.
Virtual Assistant
Self Employed Services
Hays, KS
08.2021 - Current
- Utilized content creation skills to design newsletters, craft persuasive email campaigns, and develop engaging social media posts, effectively boosting online engagement and brand awareness.
- Applied social media management expertise to oversee account activities, respond to audience interactions, and drive meaningful engagement across platforms.
Bar Manager
Hays Hotel
Hays, KS
03.2022 - 05.2024
- Led and mentored bar staff, providing training for new hires, and implementing disciplinary actions to maintain high standards of performance and conduct.
- Ordered and maintained inventory of all bar supplies, including alcoholic beverages, glassware, garnishes, ice, napkins, and straws, ensuring a well-stocked and organized bar.
- Created and updated drink recipes and menus to cater to customer preferences, while also focusing on optimizing profitability through strategic pricing and menu design.
- Oversaw bartender performance, ensuring prompt and courteous service delivery to enhance customer satisfaction and operational efficiency.
Case Manager
TFI
Emporia , KS
04.2020 - 07.2022
- Facilitated effective communication between clients, their families, caregivers, social services, and other relevant agencies, ensuring all aspects of client care were addressed.
- Provided immediate crisis intervention and support for clients in emergency situations, ensuring timely and appropriate responses.
- Performed home visits to assess the safety and appropriateness of clients’ living environments, making recommendations for improvements when necessary.
- Collaborated with clients and their families to develop individualized care plans that met specific needs and preferences.
- Maintained detailed and accurate case records and documentation, adhering to agency protocols and ensuring compliance with regulatory standards.
- Compiled comprehensive reports on case progress and outcomes, submitting them to supervisors for review, and represented the organization in court hearings when required.
Education
Bachelor of Science - Justice Studies
Fort Hays State University
Hays, KS05-2010
Skills
- Performance Tracking
- Utilization Management
- Community Outreach
- Care Coordination
- Client Advocacy
- Positive Attitude
- Organization and Multitasking
- Case Documentation
Timeline
Independent Contract Driver
NWKEIC
02.2024 - Current
Bar Manager
Hays Hotel
03.2022 - 05.2024
Virtual Assistant
Self Employed Services
08.2021 - Current
Case Manager
TFI
04.2020 - 07.2022
Bachelor of Science - Justice Studies
Fort Hays State University