Ashley Allen
102 Senah Dr,GA
Summary
I am a dedicated and detail-oriented professional with extensive experience in customer service, benefits counseling, and administrative support. I excel in handling customer inquiries, managing cash transactions, and performing clerical duties in fast-paced environments, including remote work settings. With a robust background in employee benefits programs and compliance requirements, I have successfully guided clients through complex benefit options while ensuring adherence to regulations. My strong communication, analytical, and problem-solving skills enable me to deliver tailored solutions that enhance client satisfaction and foster collaborative team environments. Reliable and adaptable, I am eager to leverage my expertise in a work-from-home position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat & Phone Tech Support/Senior Customer Service Representative
Foundever
03.2025 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Certified Benefits Counselor (Seasonal)
Aon
08.2024 - 01.2025
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Educating employees on their employer-sponsored benefits, including health insurance, retirement plans, and voluntary benefits.
- • Conducting One-on-One Consultations – Assisting employees in selecting the best benefits options based on their needs, financial situation, and eligibility.
• Explaining Enrollment Processes – Guiding employees through open enrollment, new hire benefits selection, and life event changes.
• Ensuring Compliance – Making sure employees receive accurate information while adhering to company policies, federal regulations (e.g., ACA, ERISA), and confidentiality standards.
• Assisting with Benefits Technology – Navigating and troubleshooting benefits enrollment platforms to help employees complete their selections.
Remote Customer Service Representative
DIRECTV
03.2023 - 06.2024
- Provided exceptional customer service to DIRECTV customers via phone, email, and chat in a remote capacity
- Assisted customers with troubleshooting technical issues, billing inquiries, and service setup
- Accurately processed account updates and service changes while ensuring data integrity
- Resolved customer complaints with empathy and efficiency, maintaining high customer satisfaction ratings
- Utilized company CRM software to document interactions and track issue resolution
- Coordinated with technical support and billing departments to address and resolve customer concerns promptly
Remote Data Entry Specialist
Teleperformance
06.2021 - 02.2023
- Efficiently entered and updated customer information into the company database with a high degree of accuracy
- Processed large volumes of data from various sources, ensuring timely and precise input
- Verified and corrected data discrepancies, maintaining data integrity and consistency
- Managed confidential information with discretion and adherence to company privacy policies
- Consistently met and exceeded productivity targets and quality standards
Education
Bachelor of Science - Accounting and Business Management
University of Phoenix
Tempe, AZ12-2027
Skills
- Excellent Communication Skills
- Technical Proficiency
- Time Management
- Attention to Detail
- Problem-Solving Skills
- Customer Service Orientation
- Adaptability
- Self-Motivation
- Organization
- Interpersonal Skills
- Confidentiality
- Multitasking
- Remote Collaboration
- Problem Resolution
- Training and Development
Certification
Benefits Counselor
Timeline
Chat & Phone Tech Support/Senior Customer Service Representative
Foundever
03.2025 - Current
Certified Benefits Counselor (Seasonal)
Aon
08.2024 - 01.2025
Remote Customer Service Representative
DIRECTV
03.2023 - 06.2024
Remote Data Entry Specialist
Teleperformance
06.2021 - 02.2023
Bachelor of Science - Accounting and Business Management
University of Phoenix
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