Ashley Alston
Bronx,NY
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift supervisor
Blue Bottle Coffee
New York
05.2026 - Current
- Trained staff on beverage preparation and customer service standards, enhancing overall customer experience.
- Trained staff on blue bottle standards and techniques in beverage preparation, promoting consistency in product quality.
- Provided on-the-job training to new staff members, ensuring they met service expectations.
- Ensured compliance with health and safety regulations during food handling.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift supervisor
Joe and the juice
New York
03.2025 - 05.2026
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Assigned tasks to team members based on their strengths and skill sets.
- Trained new employees on company standards and operational procedures.
- Managed inventory levels and ordered supplies to meet customer demand.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Operations Lead
Starbucks Roastery
New York, NY
09.2023 - 12.2024
- Trained new baristas in beverage preparation, customer service, cash handling, and safety regulations to ensure operational readiness and high service standards.
- Trained all new baristas on 6 different brewing methods.
- Ensured compliance with DOH (department of Health) regulations for food handling practices to uphold safety and quality standards.
- Educated new baristas on six distinct brewing techniques to improve beverage quality.
Shift manager/ Trainer
Sweetgreen
New York, NY
05.2019 - 09.2023
- Demonstrated expertise in leading and managing shifts, training and developing team members, and ensuring customer satisfaction.
- Handled all administrative duties related to shift operations, ensuring accurate payroll processing, effective cash management, and timely daily reports.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Managed inventory processes, including ordering, receiving, and storage, to maintain optimal stock levels.
- Implemented health and safety protocols, ensuring compliance with regulations and maintaining cleanliness standards.
- Mastered and became a trainer for all three departments BOH, FOH, and online ordering.
Floor Aide (Temp Position)
Jewish Community Council of Greater Coney Island
Springfield Gardens, NY
01.2018 - 04.2018
- Set up espresso machines and prepared workstations for daily operations.
- Assisting with FOH & BOH set-up and prep.
- Proficient in problem-solving to quickly identify and resolve issues that arise during shifts.
- Supported the setup and preparation of front-of-house and back-of-house areas to ensure smooth operations.
- Identified and resolved operational issues during shifts to maintain service quality.
Education
High school diploma -
University Neighborhood High School
NYSkills
- Beverage preparation
- Customer Service
- Food Safety
- Cash Handling
- POS
- Inventory control
- Supply ordering
- Staff scheduling
- Team training
- Supervisory experience
- Food Service
- Task assignment
- Computer Literacy
- Hospitality
Certification
- Food Handler Certification
- Fire Safety Certification
Timeline
Shift supervisor
Blue Bottle Coffee
05.2026 - Current
Shift supervisor
Joe and the juice
03.2025 - 05.2026
Operations Lead
Starbucks Roastery
09.2023 - 12.2024
Shift manager/ Trainer
Sweetgreen
05.2019 - 09.2023
Floor Aide (Temp Position)
Jewish Community Council of Greater Coney Island
01.2018 - 04.2018
High school diploma -
University Neighborhood High School