Ashley Altmyer
Harrisburg,SD
Summary
Seasoned AML and financial crimes specialist with over 15 years of experience in consumer banking. Expertise in investigating complex transaction activities, identifying money laundering indicators, and conducting thorough research using various systems. Proven skills in maintaining compliant case files, preparing investigative summaries, and filing SARs on time, complemented by 5 years in quality assurance and compliance within fast-paced environments.
Overview
18
18
years of professional experience
Work History
BSA Investigations Analyst
Stride Bank
Sioux Falls, SD
04.2025 - Current
- Conduct financial investigations on escalated AML cases involving potentially suspicious transaction activity, including indicators of money laundering, fraud, identity theft, cybercrime, terrorist financing, and human trafficking.
- Determine and execute appropriate investigative strategies based on risk factors, transactional behavior, and regulatory expectations, ensuring compliance with AML policies and procedures.
- Drafted and reviewed Suspicious Activity Reports (SARs) within mandated regulatory timeframes, ensuring compliance with regulatory standards.
- Perform in-depth research using open-source intelligence and confidential internal systems to support investigative conclusions.
- Prepare clear, detailed investigative narratives and supporting documentation outlining findings, analysis, and risk determinations.
- Collaborated with internal teams to gather information on questionable transaction activity, aligning investigative efforts with SAR requirements.
- Communicate case status, findings, and emerging risks to management and internal stakeholders on a regular basis.
Inside Sales Coordinator
Creative Surfaces
Sioux Falls, SD
01.2024 - 11.2024
- Served as primary contact for internal and external stakeholders, responding to inquiries and facilitating efficient operational workflows.
- Prepared and updated customer quotes, ensuring pricing accuracy and compliance with internal controls for timely approval.
- Coordinated material orders and tracked project documentation for on-time and accurate fulfillment.
Business Accountability Specialist
Wells Fargo Enterprise Complaints Management Office
Sioux Falls, SD
07.2017 - 05.2023
- Analyzed high-risk and escalated complaints from OCC, CFPB, BBB, and Attorney General’s Office to identify critical compliance issues.
- Conducted trend analysis and reported identified risks, control gaps, and process breakdowns to senior leadership.
- Collaborated with risk, legal, and compliance teams on complex, high-exposure cases to ensure thorough investigation and resolution.
- Acted as a subject matter expert, providing feedback, guidance, and training to analysts and new hires on investigative documentation and resolution standards.
- Facilitated training sessions and case walkthroughs to enhance consistency, quality, and regulatory adherence across teams.
- Performed quality assurance reviews of consumer complaints across multiple banking products, ensuring compliance with internal policies, regulatory requirements, and risk standards.
Loan Servicing Specialist
Wells Fargo Wholesale Department
Denver, CO
12.2014 - 06.2017
- Reviewed and validated financial documentation for commercial loans, renewals, and extensions, ensuring compliance with regulatory standards and minimizing errors.
- Coordinated with internal partners to efficiently resolve documentation and transaction issues, facilitating smoother loan processing.
- Maintained precise system records, identifying and escalating discrepancies to enhance data integrity and support timely decision-making.
- Assisted with system testing and procedural enhancements to strengthen operational controls.
Student Loan Consultant
Wells Fargo Education Services
Sioux Falls, SD
03.2014 - 11.2014
- Evaluated customer credit profiles and financial data to establish loan eligibility and co-signer requirements, enhancing approval accuracy.
- Coordinated customer interactions and documentation during loan lifecycle, ensuring compliance and accuracy in processing.
- Advised clients on student loan options and repayment plans.
- Assisted in processing loan applications and documentation.
- Educated borrowers about financial literacy and loan responsibilities.
Collections Specialist
Wells Fargo Education Financial Service
Sioux Falls, SD
10.2007 - 03.2014
- Negotiated settlements and repayment plans in accordance with policy and legal requirements.
- Reviewed confidential financial and credit data to determine viable recovery options for defaulted loans.
- Handled sensitive customer information to maintain compliance with privacy regulations.
Education
Associate Degree - Financial Services
Southeast Technical College
Sioux Falls, SD05-2012
Skills
- AML documentation tools
- Financial investigations
- Risk assessment
- Data analysis
- Case management systems
- Microsoft Office
- Google Workspace
- Team collaboration
Timeline
BSA Investigations Analyst
Stride Bank
04.2025 - Current
Inside Sales Coordinator
Creative Surfaces
01.2024 - 11.2024
Business Accountability Specialist
Wells Fargo Enterprise Complaints Management Office
07.2017 - 05.2023
Loan Servicing Specialist
Wells Fargo Wholesale Department
12.2014 - 06.2017
Student Loan Consultant
Wells Fargo Education Services
03.2014 - 11.2014
Collections Specialist
Wells Fargo Education Financial Service
10.2007 - 03.2014
Associate Degree - Financial Services
Southeast Technical College