Ashley Alvarado
Monterey,CA
Summary
Versatile Administrative professional is well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic, Google, Teams, Microsoft, and IOS. Enthusiastic Telephone Operator with 5 years of experience providing phone reception services for hospitality, fitness, and medical companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards and high call volumes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. 15 Wonderful years of customer service experience.
Overview
3
3
years of professional experience
Work History
Medical Operator
Montage Medical Group
10.2022 - 11.2023
- Communicated with patients, ensuring that medical information was kept private.
- Managed appointments, registrations, and patient relations in busy medical office.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Aided with prescription refill requests.
- Answered approximately 87-150 Calls daily
Gym Associate
Golds Gym
06.2020 - 11.2023
- Sold memberships and personal training sessions to new customers.
- Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
- Promoted gym events and programs through social media platforms, resulting in higher attendance and engagement rates.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Enhanced facility cleanliness by maintaining regular cleaning schedule and ensuring all equipment was sanitized properly.
Leasing Agent
Michaels Organization
05.2022 - 10.2023
- Collected and maintained careful records of rental payments and payment dates.
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Daily Inspections, before soldiers moved in before soldiers moved out, and final inspections.
- Administrative Office Duties
- Working with active duty military members and their dependents.
- Maintained confidentiality
PBX Operator
Pebble Beach Company
10.2021 - 05.2022
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Operated switchboard and routed incoming calls to appropriate departments.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Education
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA06.2026
Bachelor of Arts - Psychology
California State University - Monterey Bay
Seaside, CA05.2022
Associate of Arts - Sociology
Hartnell College
Salinas 05.2020
Associate of Arts - Liberal Arts With Emphasis in Sociology
Hartnell College
Salinas, CA05.2020
Skills
- Time Management
- Working Remotely
- Data Entry
- Payment Scheduling and Collection
- Electronic Medical Records
- Medical Charting
- Calendar and Appointment Management
- Customer Service
- Patient Scheduling
- HIPAA Compliance
- Medical office administration
- Medical Terminology
- Epic Systems
Hobbies
I enjoy many hobbies such as photography, singing, working out, gardening, and volunteering. I am a huge advocate for psychology and mental health. I love researching and learning new things.
Timeline
Medical Operator
Montage Medical Group
10.2022 - 11.2023
Leasing Agent
Michaels Organization
05.2022 - 10.2023
PBX Operator
Pebble Beach Company
10.2021 - 05.2022
Gym Associate
Golds Gym
06.2020 - 11.2023
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Arts - Psychology
California State University - Monterey Bay
Associate of Arts - Sociology
Hartnell College
Associate of Arts - Liberal Arts With Emphasis in Sociology
Hartnell College
Similar Profiles
Diana De Jesus-TorresDiana De Jesus-Torres
Cardiothoracic Surgery Program Manager at Montage Medical GroupCardiothoracic Surgery Program Manager at Montage Medical Group
Katherine PorterKatherine Porter
Staff Nurse III at Natividad Medical CenterStaff Nurse III at Natividad Medical Center
Crystal CastroCrystal Castro
Patient Scheduler at Salinas Valley Medical Clinic OrthopedicsPatient Scheduler at Salinas Valley Medical Clinic Orthopedics
Sarina CecilioSarina Cecilio
Host at Melville TavernHost at Melville Tavern
Tiffany WarkTiffany Wark
Independent Beauty Consultant at Mary KayIndependent Beauty Consultant at Mary Kay