Ashley Alvarez
Brand Representative
Hialeah,FL
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
5
5
years of professional experience
Work History
Charlotte Tilbury Sales Rep.
Bloomingdales
06.2023 - Current
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Enhanced client retention through consistent follow-ups, relationship building, and timely issue resolution.
- Built relationships with customers and community to promote long term business growth.
Clinique Counter Manger
Ulta Salon And Cosmetics
02.2021 - 05.2023
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Liaised between customers and staff.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Used [Software] to electronically check inventory and enter orders for processing.
- Successfully sold [Number] units per month and met sales goals set by management.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Trained new personnel regarding company operations, policies and services.
Front Desk Receptionist
Sunshine After School Child Care
10.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Trained new team members on company procedures, customer service and issue resolution.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL07.2018
Skills
- Sales Development
- Engaging with Diverse Customers
- Account Servicing
- Excellent Written and Verbal Communication
- Retail Metrics and Goals
- Attention to Detail
- Customer Relations
- Decision-Making
- Customer Relationship Building
- Meeting Sales Goals
- Reliable and Responsible
- Goal-Driven
- Closing Techniques
- Customer Success Management
- Prospecting clients
- Interpersonal communication skills
- Product Knowledge
- Client Service
Working towards developing my skills to enter the Tec. Industry.
I believe Self-Growth is the key to living a fulfilling life and a successful career. Stepping out of sales and moving towards a technical industry role is a way I will be able to grow and elivate my career path.
Timeline
Charlotte Tilbury Sales Rep.
Bloomingdales
06.2023 - Current
Clinique Counter Manger
Ulta Salon And Cosmetics
02.2021 - 05.2023
Front Desk Receptionist
Sunshine After School Child Care
10.2018 - 03.2020
High School Diploma -
Barbara Goleman Senior High School