Ashley Ambrose
Raleigh,NC
Summary
Compassionate social worker with extensive training serving families in various settings, while providing supervision to qualified and associate professionals. Experienced in completing assessments, locating resources, facilitating therapy sessions and implementing treatment plans. Significant engagement with the substance abuse population, trauma population and children/youth with psychiatric disorders. Knowledgeable of trauma informed approach, family systems, person centered-approach, comorbidity, and dual diagnoses.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager, MSW, LCSW-A, LCAS-A
University of Chapel Hill OB-GYN, School of Medicine/Horizons
01.2019 - Current
- Serves as the program manager for a residential site, serving population of pregnant women and women and children suffering from Substance Use Disorder, Domestic Violence and Trauma
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Responsible for maintaining minimum staffing 24/7 to assure client safety and adherence to state licensing requirements
- Oversees day-to-day operations of the residential program of 30 women and children
- Assist with 12 core functions of substance use disorder
- Complete Clinical Assessments
- Attend Treatment Team, Management Team and staff meetings
- Conduct weekly therapy and case management with a caseload of 10 women
- Conduct weekly administrative supervision with staff to provide support, and to problem solve any on-going issues that affect staff and clients
- Manage intake process for new clients, support case managers and therapist with admissions and assign caseloads weekly
- Create and conduct Person Centered Plans
- Yearly, I evaluate staff and conduct a Performance Plan through the University
- Currently leading a residential program through a pandemic
- Participated in DHHS Stakeholder interview, business model project
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Intensive Home LP
Hope Services LLC
07.2016 - 01.2019
- Provided clinical support and services to clients aged 4 to 18 years and their families
- Completed psychosocial assessments to include intake assessments and discharge plans
- Implemented Care of Plan
- Developed/updated Person-Centered Plans and crisis plans
- Counseling patients individually coping with environmental stressors such as grief and loss, school transitions, family transitions, along with their psychiatric diagnoses
- Provided family therapy sessions
- Provided psychoeducation and skills coaching to parents and guardians
- Documented psychiatric services and outcomes in patients’ electronic and hard copy files
- Consulted with identified medical providers, school administrators, court systems, etc to ensure continuity of care
- Supervised Qualified Professionals in a therapeutic environment ensuring notes are documented accurately and timely, while also providing feedback concerning client care
Lead Residential Advisor
UNC Horizons
11.2015 - 07.2016
- Directed tours of the program to interns, inspectors and guests
- Provided supervision and support to residential advisors
- Participated in weekly treatment team meetings to ensure clients’ issues were appropriately addressed
- Responsible for staffing of residential advisors ensuring facility staffing needs were met
- Trained/oriented residential advisors for their role
- Delivered support and crisis interventions to mothers and children admitted to the residential program
- Enforced policies and safety standards
- Coordinated intake and admissions of new clients reviewing policies, procedures, and accurate completion of necessary paperwork
- Assisted with discharge plans.
- Promoted positive relations between clients and staff.
Residential Advisor
UNC Horizons
08.2013 - 11.2015
- Provided basic supervision, clinical support, and crisis intervention to both mothers and children admitted into the residential program
- Assisted with the move in process for new clients by helping them become oriented to the program
- Supported clients in coping with emotional, economic, social, and environmental challenges
- Coordinated resources such as Medicaid, Food and Nutrition Benefits, work first, housing referrals, and medication induction
- Transported clients as required to scheduled appointments
- Documented incident reports, medication refusals, and behaviors of clients and their children
- Trained new hires
Inclusion Counselor
City of Raleigh Recreation and Parks
04.2013 - 08.2013
- Provided one to one counseling for children with multiple disabilities such as autism, ADHD, learning disabilities and emotional disturbances
- Implemented behavioral plans such as Person-Centered Plans (PCP) addressing social, mental and personal skills
- Collaborated with other staff members and agencies to provide resources for clients
Co-Manager/Residential Counselor
Hope Services, LLC
01.2012 - 02.2013
- Supervised at-risk youth in residential treatment home- and public-school settings
- Provided case management services for assigned clients
- Gathered information relevant to clients’ care such as school records, psychological evaluations, medical examinations, etc
- Referred parents to counseling services such as alcohol and drug treatment programs
- Facilitated after school study groups, group therapy sessions and individual therapy sessions
- Participated in regular treatment team meetings
- Collaborated with interdisciplinary team to include case managers, clinical practitioners, school staff, etc
- Maintained confidentiality to ensure clients’ rights were protected
Associate Professional
Anna’s Care Inc.
11.2010 - 12.2011
- Provided services to adult clients diagnosed with mental disabilities
- Developed and implemented creative group programs designed to enhance clients’ social skills and self-esteem
- Ensured appropriate level of supervision was given by direct care staff on shift
- Raised financial support by developing community relationships with Red Cross and other local nonprofit organizations
Education
Master of Social Work-Advanced Standing 1st Cohort -
North Carolina Central University
Durham, NC01.2016
Bachelor of Social Work - undefined
Livingstone College
Salisbury, NC01.2010
Skills
- Decision-making
- Strategic planning
- Keynote Speaker
- Team leadership
- Policy and procedure development
- Coaching and mentoring
- Staff management
- Risk management
- Cross-functional team management
Certification
- Licensed Clinical Social Worker-Associate (LCSW-A), 01/24
- Licensed Clinical Addictions Specialist-Associate (LCAS-A), 01/21
Affiliations
- National Association of Social Workers
- Phi Alpha Honor Society of Social Work
Training
- Eco systemic Structural Family Therapy (ESFT)
- Trauma Focused Cognitive Behavioral Therapy (TFCBT)
- North Carolina Interventions parts A and B
- Motivational Interviewing
- Seek and Safety
Timeline
Program Manager, MSW, LCSW-A, LCAS-A
University of Chapel Hill OB-GYN, School of Medicine/Horizons
01.2019 - Current
Intensive Home LP
Hope Services LLC
07.2016 - 01.2019
Lead Residential Advisor
UNC Horizons
11.2015 - 07.2016
Residential Advisor
UNC Horizons
08.2013 - 11.2015
Inclusion Counselor
City of Raleigh Recreation and Parks
04.2013 - 08.2013
Co-Manager/Residential Counselor
Hope Services, LLC
01.2012 - 02.2013
Associate Professional
Anna’s Care Inc.
11.2010 - 12.2011
Bachelor of Social Work - undefined
Livingstone College
- Licensed Clinical Social Worker-Associate (LCSW-A), 01/24
- Licensed Clinical Addictions Specialist-Associate (LCAS-A), 01/21
Master of Social Work-Advanced Standing 1st Cohort -
North Carolina Central University
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