Ashley Amos
Little Rock,AR
Summary
Accomplished Fresh Department Manager at Sam's Club, I drove a 17.08% sales increase through strategic promotional planning and efficiency improvement. Expert in inventory optimization and team training initiatives, I excel in fostering high-performing teams and ensuring food safety compliance. My approach significantly enhances customer satisfaction and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fresh Department Manager
Sams Club
08.2024 - Current
- Sales- Contributed to a 8.32% increase in sales over plan and 17.08% sales over previous year in prepared food department. Contributed to a 7.89% increase in sales over plan and 14.14% sales over previous year in freezer/cooler and deli.
- • Team Training & Development- Supervised three departments totaling 28 active associates while contributing daily to the development of over 60 associates by training and developing productivity plans and area day-to-day guidelines. Assign tasks to associates and monitor their performance. Provide training on company policies, procedures, and most effective strategies and practices.
- • Inventory Management- Maintained appropriate stock levels in all areas. Oversee the receiving, stocking, and rotations of products to ensure freshness and minimize waste. Conduct regular inventory audits and manage ordering processes.
- • Merchandising & Presentation- Ensured products are displayed according to company standards. Maintain cleanliness and organization of the prepared food, meat and frozen sections. Implement promotional displays and signage as directed.
- • Member Service- Assisted members with product inquiries and purchasing decisions. Address and resolve member concerns promptly and professionally.
- Inventory Management- Monitored and maintained inventory levels for food, supplies, and equipment.
- Developed comprehensive schedules for staff coverage, effectively balancing workload demands with employee availability.
- Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
Merchandising Department Manager
Sams Club
01.2021 - 09.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence. Reduced shrink by about 2-6% per year.
- Collaborated with 6 other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling a team of 36 associates to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
Fulfillment Department Manager
Sams Club
11.2019 - 01.2021
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Enhanced a team of 17 person productivity by implementing streamlined workflow processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. Thus improving online pickup fast times, full capability and ready scores.
Education
High School Diploma -
Conway High School
Conway, AR05-2015
Skills
- Efficiency Improvement
- Retail Merchandising Strategies
- Food Safety Compliance
- Inventory Optimization
- Consistent Inventory Tracking
- Team Training Initiatives
- Schedule Coordination
- Strategic Promotional Planning
Certification
Project Management Certification
Business Management
Timeline
Fresh Department Manager
Sams Club
08.2024 - Current
Merchandising Department Manager
Sams Club
01.2021 - 09.2024
Fulfillment Department Manager
Sams Club
11.2019 - 01.2021
High School Diploma -
Conway High School
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