Ashley Anderson
Albany
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Keeping an open line of communication is of highest importance to insure efficient processes to meet deadlines.
Overview
17
17
years of professional experience
Work History
Cashier/Cook
Burger King
01.2007 - 04.2014
- Improved efficiency of the front opener by creating a to-do list that was used by several crew members
- Verified tills and helped complete bank deposits
- Involved in completing weekly inventory
- Memorization of the menu and prices
- Opened and closed both the front and back end of the store
- Rotated and tested sanitary water
- Quickly and efficiently problem solved when a conflict with a customer presented itself.
Mobile Dog Groomer
Celia's Mobile Grooming
04.2014 - 04.2022
- Managed own schedule of 100-110 clients
- Kept detailed records of each client
- Communicated with clients via email and phone calls
- Detailed attention was used with each dog to report any possible health changes to clients throughout the years
- Completed bank deposits when employer was on vacation.
Medical Office Specialist
The Corvallis Clinic
05.2022 - 05.2023
- Conducted medical office administrative tasks, such as answering phones and greeting patients
- Assisted in daily operations of the medical office, including filing and maintaining patient and office records
- Prepped for appointments by having the appropriate forms ready for patients at check-in
- Verified insurance eligibility for patients both online and via phone calls
- Monitored provider’s schedules for any scheduling errors
- Rescheduled patients as needed in a timely manner if a provider was out of office
Medical Office Specialist Lead
The Corvallis Clinic
05.2023 - Current
- Tasks listed above for Medical Office Specialist still apply
- Trained new medical office specialists
- Created the schedule for the front office staff as well as figured out coverage when someone was out of office
- Corresponded with supervisor and manager when an issue presented itself and efficiently figured out a solution to minimize delay of patient care
- Worked the referral process for both OMT and IBH providers by verifying the insurance coverage for these types of appointments
- Made initial calls for setting up IBH consultations once the referrals were processed, relayed insurance coverage information to the patient before scheduling
- Prepped for the IBH provider’s patients
- Verified that IBH documents were scanned in properly to patient’s charts
- Processed continuation of care requests for current patients with VA contracts (this includes requesting the continuation of service via paperwork as well as properly setting up the VA authorization the the patient’s chart for billing)
- Created workflows when possible to help the front desk stay as efficient as possible and quickly adapted any changes in providers guidelines
- Communicated with staff when errors were made and educated on how to improve and prevent the error in the future
- Accurately documented in patients charts when relaying messages to providers and staff
Insurance and Claims Specialist
The Corvallis Clinic
03.2024 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies
- Reduced claim processing errors by checking for errors and accurately interpreting insurance policy details
- Collaborated with providers and medical assistants to optimize claims handling procedures, resulting in improved productivity
- Verified insurances, case policies, and confirmed copays for several locations across the clinic
- Was a resource for insurance and VA authorization questions presented by MOS
Education
AA -
Linn-Benton Community College
Albany, OROregon State University
Corvallis, ORSkills
- Leadership and Teamwork
- Ability to Work Under Pressure
- Decision Making
- Effective Time Management
- Ability to Multitask
- Computer Skills
- Adaptability
- Communication Skills
- Problem Solving
- Customer Service
- Microsoft Office
- Attention to detail
- Confidentiality
Timeline
Insurance and Claims Specialist
The Corvallis Clinic
03.2024 - Current
Medical Office Specialist Lead
The Corvallis Clinic
05.2023 - Current
Medical Office Specialist
The Corvallis Clinic
05.2022 - 05.2023
Mobile Dog Groomer
Celia's Mobile Grooming
04.2014 - 04.2022
Cashier/Cook
Burger King
01.2007 - 04.2014
AA -
Linn-Benton Community College
Oregon State University