Ashley Anderson
Springfield,IL
Summary
Diligent with robust background in managing financial records and transactions. Successfully streamlined account reconciliation processes and ensured accurate financial reporting. Demonstrated proficiency in data analysis and attention to detail in financial documentation.
Overview
6
6
years of professional experience
Work History
Account Technician I
City of Springfield-Commercial Office
08.2024 - Current
- Maintained integrity of general ledger by regularly reviewing account balances and ensuring accuracy of posted transactions.
- Optimized financial record-keeping by organizing digital filing systems for easy access and retrieval of information.
- Collaborated closely with other departments to resolve billing issues, resulting in fewer customer disputes.
- Analyzed complex financial data from various sources to prepare monthly journal entries and budget adjustments.
- Efficiently processed high volume transactions using automated accounting tools while minimizing input errors.
Customer Service Representative I, II, III
City of Springfield-Commercial Office
09.2019 - 08.2024
- Explains customer charges and rates in accordance with Commercial Office Policies and City Code
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processes moves for residential and commercial customers received by fax, mail, on-line, Telephone or in person for electric and water services, including transferring active service to new residence
- Initiates on-site investigations to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water departments
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Researches customer accounts whose services have been disconnected for nonpayment in Accordance with Commercial Office Policies and City Code
Cashier I
CWLP-Commercial Office
08.2018 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility.
Education
High School Diploma -
Percy L Julian
Chicago, IL06.2009
Skills
- Journal Entries
- Client Communication
- Purchase Order Management
- Accounting Software Proficiency
- Accounts receivable management
- Audit Support
Timeline
Account Technician I
City of Springfield-Commercial Office
08.2024 - Current
Customer Service Representative I, II, III
City of Springfield-Commercial Office
09.2019 - 08.2024
Cashier I
CWLP-Commercial Office
08.2018 - 09.2019
High School Diploma -
Percy L Julian
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