Ashley Anderson
Summerville,SC
Summary
Client relationship specialist with hands-on experience in fostering strong client connections and driving customer satisfaction. Skilled in strategic communication, conflict resolution, and account management. Known for effective team collaboration and adaptability in dynamic environments. Results-focused with keen ability to align client needs with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relationship Executive
Mappus Insurance Agency
05.2022 - Current
- Provided insurance solutions for clients in the Charleston area.
- Remarketed multiple lines of insurance to insure that clients were getting the best rates for their unique needs.
- Delivered exceptional service to high-value clients, fostering trust and long-term loyalty.
- Strengthened client relationships by proactively addressing concerns and providing timely solutions.
- Boosted customer retention rates by maintaining open communication channels and promptly resolving issues. Retained an average retention rate in the agency of 95%.
Team Lead
Atlantic Coast Life
06.2018 - 05.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Helped manager with escaled phone calls to provide solutions to clients
- Managed and maintained metrics
- Manged EFT file for company, balanced and sent to the bank.
Teacher
Charleston Country School District
07.2016 - 06.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Bachelor of Arts - Elementary Education
Coastal Carolina University
Conway, SC05-2016
Skills
- Strong empathy
- Client retention strategies
- Industry awareness
- Schedule management
- Account management
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
Certification
Property and Casualty license in the State of South Carolina.
Timeline
Client Relationship Executive
Mappus Insurance Agency
05.2022 - Current
Team Lead
Atlantic Coast Life
06.2018 - 05.2022
Teacher
Charleston Country School District
07.2016 - 06.2018
Bachelor of Arts - Elementary Education
Coastal Carolina University