ASHLEY ANDERSON
Amelia
Summary
Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating an overall satisfying experience.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Diligent [Desired Position] with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
The Kidney And Hypertension Group
06.2019 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist
Clermont Internists
03.2018 - 02.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Guest Services and Cashier
HH Gregg
03.2017 - 05.2017
- Maintained front guest services area
- Offered exceptional customer service over the phone and in store
- Handled store to store transfers
- Scheduled customer deliveries and pick up’s
- Electronically pulled customers orders
- Handled cash and credit card transactions
- Maintained new pricing mark downs for store closing
Cashier and Guest Services
Target
08.2011 - 03.2012
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Issued receipts for purchases and gifts
- Bagged merchandise by following standard procedures
- Organized register supplies
- Worked with customer service to resolve issues
- Rotated stock to maintain freshness
- Operated cash register with proficiency
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods
Assistant Teacher Aide
Child Focus
07.2008 - 08.2009
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encourage safe, positive behaviors
- Frequently substituted in office and classroom areas
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
- Created daily lesson plans for activities
- Physically and verbally interacted with children throughout the day
- Collaborated daily with classroom teachers to keep activities running smoothly
- Established and maintained a safe play environment for the children
- Monitored children's play activities to verify safety and wellness
- Taught children personal care behaviors, including toilet training and feeding
- Stayed current on all toy and child-related recalls and safety warnings
- Continually encouraged children to be understanding and patient with others
- Coordinated field trips to local parks, fire stations and zoos
- Monitored educational progress by keeping detailed individual charts and files
- Openly exchanged ideas and materials with coworkers
- Completed morning classroom and play area opening duties
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities
- Used clear communication and professionalism to develop constructive relationships with families
- Used read-aloud time and alphabet games to promote early literacy
Education
High School Diploma - General / Performing Arts
Glen Este High School
Cincinnati, OH01.2008
Skills
- Inventory control procedures
- Employee scheduling
- Cash handling accuracy
- Organized
- Time management
- Detail-oriented
- Computer expertise
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Superb sales professional
- Cheerful and energetic
- Effective team player
- Sales expertise
- Active listening
- Enthusiasm
- Cocktail list development
- Suggestive selling
- Outstanding customer service
- Excellent judgment
- Anticipating guest needs
- Maintained clean work area
- Ordering wine, beer and liquor
- Maintaining glassware stock
- Elegant garnish station setup
- Courteous
Accomplishments
- Recognized for outstanding customer service, consistently received 100% positive customer feedback.
Timeline
Medical Receptionist
The Kidney And Hypertension Group
06.2019 - 11.2019
Medical Receptionist
Clermont Internists
03.2018 - 02.2019
Guest Services and Cashier
HH Gregg
03.2017 - 05.2017
Cashier and Guest Services
Target
08.2011 - 03.2012
Assistant Teacher Aide
Child Focus
07.2008 - 08.2009
High School Diploma - General / Performing Arts
Glen Este High School
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