ASHLEY ANDERTON
Woodstock,GA
Summary
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
3
3
years of professional experience
Work History
Collections Associate
CarMax Auto Finance
08.2023 - Current
- Increased collections success by implementing effective negotiation strategies and payment plans.
- Streamlined the collections process for improved efficiency and increased recovery rates.
- Maintained a high level of professionalism while resolving delinquent accounts with tact and empathy.
- Stayed up-to-date on legal regulations and industry best practices to ensure compliance in all collections efforts.
- Collaborated with team members to achieve monthly collections targets and maintain company standards.
Administrative Assistant
IST Management
08.2022 - Current
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Organized each customer interaction in servicing system
- Filing documents in designated systems to improve organizational flow
- Handling of sensitive customer information with discretion.
Assistant Teacher
Horizons, Program
06.2022 - 07.2023
- Oversaw classroom administrative tasks such as tracking attendance and updating official records
- Provided support to lead teacher in carrying out daily lessons resulting in a 54% growth on average
- Elemenated behavioral incidents by 32% through modeling behaviors and employing positive reinforcement strategies
- Systemized remote learning platforms to reach wider range of students and individuals unable to attend in-person classes.
Substitute Teacher
Paulding County School District
01.2022 - 05.2023
- Modeled collaboration, communication and problem solving to help students overcome challenges
- Informed classroom teacher through detailed notes to notify of student progress
- Facilitated student order and discipline through rule enforcement, resulting in a 68% increase in completed work.
Assistant Director
Learning Bridge ASP, LLC
01.2021 - 05.2023
- Improved operational efficiency, quality and output with continuous management of day-to-day operations and special projects, increasing efficiency by 73%
- Maintained paperwork was up to date with internal standards and legal requirements
- Minimized daily workloads by organizing schedules and delegating tasks to reduce 35% of workload per employee
- Reduced customer complaints, identifying and changing processes to remove faults.
Education
A.S -
Radiology Technician Chattahoochee Technical College
05.2026
Nursing Assistant Certification -
Chattahoochee Technical College
Marietta, GA03.2021
Skills
- Mediating difficult situations
- Resolving account issues
- Complaint inspection
- Accelerated communication skills
- Detail oriented
- Call coordination
- Motivated
- Goals and Performance
Additional Information
- ADDITIONAL INFORMATION
Timeline
Collections Associate
CarMax Auto Finance
08.2023 - Current
Administrative Assistant
IST Management
08.2022 - Current
Assistant Teacher
Horizons, Program
06.2022 - 07.2023
Substitute Teacher
Paulding County School District
01.2022 - 05.2023
Assistant Director
Learning Bridge ASP, LLC
01.2021 - 05.2023
A.S -
Radiology Technician Chattahoochee Technical College
Nursing Assistant Certification -
Chattahoochee Technical College