Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Quote
Software
Work Availability
Interests
Timeline
CustomerServiceRepresentative

Ashley-Ann Mullen

Groundsman/ Chain saw operator
Concord,NH

Summary

Dynamic professional with extensive experience at Asplundh Tree Expert, excelling in vegetation management and safety protocols. Proven ability to enhance team collaboration and customer service, ensuring operational efficiency. Recognized for strong problem-solving skills and meticulous attention to detail, contributing to a safer work environment and improved service delivery. Diligent worker skilled in operating chainsaws for tree cutting and precision flat cutting around telephone poles. Reliable Groundsman Helper known for high productivity and efficiency in task completion. Excel in operating landscaping equipment, basic maintenance procedures, and plant care techniques. Strong organizational skills enable effective management of workload and priorities. Demonstrated ability to work well under pressure and adapt to changing environments ensures consistent performance in fast-paced settings. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Groundsman Helper

Asplundh Tree Expert
Concord, NH
09.2024 - Current
  • Managed vegetation removal around telephone poles and access zones to uphold clear pathways for crews and safeguard against line damage
  • Cleared all brush and branches discarded by bucket operator.
  • Set up safety cones to ensure safe operations in high-traffic areas.
    Directed traffic as necessary on difficult roads with poor sightlines and potential hazards.
  • Monitored bucket operator during aerial maneuver to ensure boom maintained minimum distance of 2.7 feet for crew safety

LNA in Home Care

Staffing Agency
Pittsfield, NH
03.2020 - 12.2025
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Representative

OSL Mobile
Concord, NH
06.2021 - 10.2023
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Reviewed monthly performance against targets set by management team.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Developed key customer relationships to increase sales.

Cashier

Dunkin' Donuts Franchising
Concord, NH
02.2016 - 11.2022
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customers' questions and provided information on store procedures or policies.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed sales transactions to prevent long customer wait times.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Key Holder

Dollar General Store
Epsom, NH
10.2019 - 05.2020
  • Executed till counts prior to staff access, ensuring financial integrity.
    Granted authorization for money drops and transactions needing additional approvals.
    Managed signing responsibilities for incoming deliveries and truck loads to streamline operations.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Cashier

McDonald's Fast Food Restaurant
Laconia, NH
04.2017 - 02.2018
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Pittsfield Middle High
Pittsfield, NH
06-2009

Skills

  • Vegetation management
  • Safety procedures
  • Equipment operation
  • Traffic control
  • Brush clearing
  • Time management
  • Customer service
  • Inventory management
  • Record keeping
  • Team collaboration
  • Task prioritization
  • Problem solving
  • Communication skills
  • Attention to detail
  • Relationship building
  • Maintaining equipment
  • Adaptability and flexibility
  • Team building
  • Gardening tools
  • Written communication
  • Detail-oriented
  • Computer skills
  • Lifts over 50 pounds
  • Construction document technologist
  • Time management abilities
  • Safety protocols
  • Outdoor power tools proficiency
  • Heavy machinery operation
  • Snow removal
  • Interpersonal skills
  • Customer service and assistance
  • Self motivation
  • Data entry
  • Sales strategy
  • Conflict resolution
  • Performance analysis
  • Strong computer skills
  • Excellent computer skills
  • Math and computer skills
  • Basic computer skills
  • Observational skills
  • Strong numerical skills
  • Computer and technology skills
  • Written and verbal communication skills
  • Investigative skills mastery
  • Excellent listening skills
  • Parenting skills
  • Team-building skills
  • Strong oral and written communication skills
  • Excellent mechanical skills
  • Computer literacy and technical skills
  • Dive computer operation
  • Study skills instruction
  • Superior troubleshooting skills
  • Basic technical skills
  • Complex problem-solving skills
  • Excellent organizational skills
  • Survival skills training
  • Exceptional Microsoft Excel skills
  • Advanced computer programming
  • Advanced laundry skills
  • Excellent team building skills
  • Advanced computer proficiency (PC and mac)
  • Winching skills

Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsCompany Culture

Languages

English
Native language
English
Advanced (C1)
C1

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Advanced in Microsoft Office

Very Proficient in Excel

Basic Knowledge in

Proficient with Google workspace

Advanced in Windows operating systems

Advanced in Google Cloud

Advanced skills in typing

Very much advanced in Word processing plus Office applications

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Data entry

Tree Removal

Farming work

Cooking

Computer work

Receptionist

Any form of work I am able to learn new skills, and also work my career upwards

Timeline

Groundsman Helper

Asplundh Tree Expert
09.2024 - Current

Sales Representative

OSL Mobile
06.2021 - 10.2023

LNA in Home Care

Staffing Agency
03.2020 - 12.2025

Key Holder

Dollar General Store
10.2019 - 05.2020

Cashier

McDonald's Fast Food Restaurant
04.2017 - 02.2018

Cashier

Dunkin' Donuts Franchising
02.2016 - 11.2022

High School Diploma -

Pittsfield Middle High

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Ashley-Ann MullenGroundsman/ Chain saw operator