Ashley Arce
Doral,USA
Summary
Highly motivated retail associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating the company profile with targeted markets. Recognized consistently for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Sales Associate
Wild Fork Foods
06.2020 - Current
- Oversees the urgency of daily price changes, and product switches, and manages the register
- Boosts customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotates stock and restocks shelves to maintain product availability and store appearance.
- Manages returns, exchanges and refunds in accordance with store policy.
- Assists in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assists in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Target
02.2019 - 06.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Provided exceptional services and pleasant shopping experiences to customers.
Team Leader Manager
Kohl's
05.2017 - 02.2019
- Verify all retail marketing/merchandising expectations are met
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Sales Specialist
Victoria's Secret
11.2012 - 05.2017
- Train all new sales employees on effective selling strategies
- Verify all merchandising standards were maintained daily
- Replenished floor stock & processed shipments to ensure product availability for customers
- Built strong client relationships through consistent communication and effective problem-solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Built relationships with customers and community to promote customers for life.
Education
High school or equivalent -
Miami Springs Senior High School
06.2012
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multi-tasking strength
- Bilingual
Languages
English
Spanish
Timeline
Sales Associate
Wild Fork Foods
06.2020 - Current
Sales Associate
Target
02.2019 - 06.2020
Team Leader Manager
Kohl's
05.2017 - 02.2019
Sales Specialist
Victoria's Secret
11.2012 - 05.2017
High school or equivalent -
Miami Springs Senior High School
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