Ashley Archer
Humble
Summary
A Customer Service position with an opportunity to my refine skills and knowledge to contribute to company goals.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
22
22
years of professional experience
Work History
Senior Services Advisor
Conduent Solutions
02.2018 - 01.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Represenatative
ModSquad Inc.
01.2014 - 04.2016
- Dealt tactfully and effectively with difficult customers
- Analyzed data entry systems and prepared recommendations for system-wide improvements
- Communicated with customers daily
- Communicated information clearly and accurately
- Assisted members with questions regarding their membership
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
- Built rapport with customers through effective and precise communication
- Researched accounts, answered questions, and worked with new customers
- Answered inbound sales calls and assisted customers with catalog purchases
- Highly trained and skilled in processing personal and confidential information
- Handled returns and exchanges of defective products for customers
- Processed all general customer service requests
- Solved customer problems and assured satisfaction
Child Care Provider
Self Employed Daycare
01.2009 - 01.2014
- I am currently working from home running a home base daycare
- I am personally in charge of the care and wellbeing of up to 9 children on a daily basis
- I am in charge of my own books
- As well as maintaining the household and breakfast and lunch feedings
Customer Service Representative
NCO Financial Systems
01.2005 - 01.2009
- I performed inbound sales calls where I was responsible for selling and upselling products over the phone
- Once I was promoted to the home theater program I was in charge of scheduling and providing above and beyond customer service for Magnolia Home theater products
- I was given monthly goal and a set time on the phone to handle and satisfy the customers needs which I completed on a daily weekly and monthly basis
Technical Support Representative
Convergy's Corporation
01.2003 - 01.2004
- Over the phone customer interaction
- I received inbound calls in a large volume call center, troubleshooting DSL and customers connectivity and installation
- I am very familiar with all Windows operating systems and Macintosh Systems
- I can type 50 WPM
- I am also trained in Vantive and Peoplesoft software
- I also deal with irate customers on a daily basis
Education
Associate - Business Administration, Accounting
LoneStar College
Houston, Texas01.2025
Skills
- Oral Communication
- Problem Solving
- Problem Resolution
- Written and Verbal Communication
- Conflict Resolution
- Computer Literacy
- Decision Making
- Crisis Communications
- Rapport Building
- Exceptional communication
- Strong leadership
- Customer service expertise
- Scheduling
- Complaint resolution
- Active listening
Timeline
Senior Services Advisor
Conduent Solutions
02.2018 - 01.2025
Customer Service Represenatative
ModSquad Inc.
01.2014 - 04.2016
Child Care Provider
Self Employed Daycare
01.2009 - 01.2014
Customer Service Representative
NCO Financial Systems
01.2005 - 01.2009
Technical Support Representative
Convergy's Corporation
01.2003 - 01.2004
Associate - Business Administration, Accounting
LoneStar College
Similar Profiles
Sondra CobbSondra Cobb
Inbound Customer Service Representative at Conduent SolutionsInbound Customer Service Representative at Conduent Solutions
Adreanna NeaceAdreanna Neace
Transaction Processing Associate at Conduent SolutionsTransaction Processing Associate at Conduent Solutions
Clement W JonesClement W Jones
HR Operations and Delivery Associate IV at Conduent SolutionsHR Operations and Delivery Associate IV at Conduent Solutions