ASHLEY ARD
La Plata,MD
Summary
Results-oriented Workforce Development and Social Services Professional with 10 years of experience in career navigation, case management, and program coordination. Expertise in developing individualized service plans and facilitating workforce initiatives that support training and employment placement. Experienced in grant writing, program compliance, and performance monitoring, effectively aligning services with funding objectives while advocating for underserved populations.
Overview
10
10
years of professional experience
Work History
Career Navigator
Enterprise Community Development
06.2023 - Current
- Leveraged internal resources and external partnerships to recruit, enroll, coach, and case manage participants, maximizing their potential for success through mentorship and best practices.
- Provided wraparound services and connections to essential resources, including childcare, transportation, technology, and technology literacy training, enhancing participant support.
- Supported clients in exploring employment and training resources to enhance their opportunities.
- Performs outreach activities to generate job opportunities for clients / customers; schedules interviews and follows up with client / customers and the employer to obtain outcomes.
- Evaluated candidates for program eligibility, clarified processes and services, and secured written consent for program participation, ensuring compliance and understanding.
- Assessed partner performance and gathered participation feedback to improve program effectiveness.
- Updated information on programs and services to ensure client access.
Assistant Program Coordinator
House of Ruth
02.2022 - 03.2023
- Develops a therapeutic relationship, assesses strengths and needs, creates goals, and implements and monitors the case management plan.
- Provides supportive counseling and facilitates groups.
- In conjunction with the Program Manager, develops, implements, monitors, and evaluates the program’s objectives, structures, services, policies, and procedures.
- Assists the Program Manager with managing the ongoing operations of the program to meet programmatic objectives, including overseeing all actions regarding clientele.
- Ensures compliance with all regulations, policies, procedures, and codes.
- Resolves issues involving the women receiving services.
- Maintains accurate, thorough documentation in a timely manner reflecting all case management and counseling functions and activities.
Lead Case Manager
House of Ruth
Washington, DC
02.2017 - 02.2022
- Created weekly and monthly employee schedules to optimize workforce efficiency.
Assisted with writing federal grants to secure funding for programs.
Managed a diverse team, overseeing case managers and life skill trainers.
Trained new employees on responsibilities and procedures for effective onboarding.
Acted as lead manager during supervisor absence, ensuring continuity of operations.
Executed tasks assigned by administrative team in supervisor's absence.
Oversaw workflow coordination among team members to enhance service delivery. - Managed case loads for clients experiencing homelessness and domestic violence.
- Coordinated resources and services to support clients' individual needs.
- Developed personalized service plans with clients to promote stability and safety.
- Facilitated training sessions for staff on trauma-informed care practices.
- Collaborated with community partners to enhance service delivery for clients.
- Advocated for client rights and access to essential services and programs.
- Reviewed case documentation to maintain accurate records and reporting standards.
- Advised clients on available resources within the community that could benefit them in their recovery process.
Case Manager
House of Ruth
Washington, DC
01.2016 - 02.2017
- Oriented new participants to programs and services offered.
Developed therapeutic relationships by assessing strengths and needs.
Formulated and monitored case management plans, making adjustments as necessary.
Maintained accurate documentation reflecting all case management and counseling activities.
Communicated essential issues to relevant contacts effectively.
Gathered information from various sources regarding individuals' situations.
Taught living and social skills, including parenting techniques.
Provided crisis intervention, supportive counseling, and problem resolution sessions.
Education
Bachelor of Arts - Theology
Hanover College
Hanover, IN05-2014
Skills
- Career counseling
- Career resources
- Community outreach
- Funding strategies
- Data analysis
- Problem Assessment
- Problem Solving
- Attention to Detail
- Adaptability
- Flexibility
- Strong Work Ethic
- Leadership Experience
- People Skills
- Creativity
- Responsibility
Timeline
Career Navigator
Enterprise Community Development
06.2023 - Current
Assistant Program Coordinator
House of Ruth
02.2022 - 03.2023
Lead Case Manager
House of Ruth
02.2017 - 02.2022
Case Manager
House of Ruth
01.2016 - 02.2017
Bachelor of Arts - Theology
Hanover College