ASHLEY ARIAS FLEURYS
Antioch,CA
Summary
Attentive Individual with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature.
Overview
10
10
years of professional experience
Work History
Administration
United States Marine Corps
Parris Island
2015.01 - Current
- Developed processes for streamlining accounts administration tasks.
- Attended meetings with administration staff as requested.
- Developed and enforced database administration policies and procedures.
- Assisted with payroll administration tasks.
Customer Relations Manager
Antioch Dodge Chrysler Jeep
Antioch
2024.01 - 2024.07
- Maintained comprehensive records of customer interactions and transactions.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Resolved escalated customer service issues in a timely manner.
- Created reports summarizing customer feedback and complaints for management review.
- Conducted regular performance reviews with team members to ensure quality standards were met.
Sales Consultant
Cerrito Honda
El Cerrito
2022.02 - 2023.12
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
Rental Sales Representative
Ryder INC.
Nazareth
2021.06 - 2022.02
- Provided customers with information on vehicle availability, rates, and insurance coverage.
- Performed daily inspections of vehicles prior to rentals.
- Maintained accurate records of vehicle inventory, pricing, and customer transactions.
- Resolved billing discrepancies between customers and vendors promptly and efficiently.
Sales Consultant
Lehigh Valley Honda
Emmaus
2019.08 - 2021.09
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Direct Care Worker
Maxim HealthCare
Allentown
2016.05 - 2021.04
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Maintained confidentiality according to agency policies regarding client information.
- Facilitated communication between clients, family members and medical staff.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
Inventory Control Logistics Lead
Barry Callebaut
Macungie
2016.08 - 2017.12
- Monitored inventory levels, identified discrepancies and adjusted accordingly to maintain accuracy.
- Utilized software programs such as WMS, TMS and ERP systems for data analysis purposes.
- Conducted regular physical inventories of merchandise stored in warehouses or distribution centers to verify accuracy of records.
- Analyzed incoming shipments for accuracy against purchase orders prior to acceptance into the warehouse system.
Education
BBA - Business Administration and Management
Strayer University
Online01.2022
General Schooling -
Whitehall High School
Whitehall, PA06.2014
Skills
- Account Administration
- Organization and Administration
- Customer liaison
- Product and service knowledge
- Persuasive Communication
- Sales Analysis
- Contract negotiation and closing tactics
- CRM Software
- Business Operations
- Customer Service
- Customer Needs Assessment
- Conflict Management
- Sales proficiency
- Customer Relations
- Case management experience
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Customer Relations Manager
Antioch Dodge Chrysler Jeep
2024.01 - 2024.07
Sales Consultant
Cerrito Honda
2022.02 - 2023.12
Rental Sales Representative
Ryder INC.
2021.06 - 2022.02
Sales Consultant
Lehigh Valley Honda
2019.08 - 2021.09
Inventory Control Logistics Lead
Barry Callebaut
2016.08 - 2017.12
Direct Care Worker
Maxim HealthCare
2016.05 - 2021.04
Administration
United States Marine Corps
2015.01 - Current
BBA - Business Administration and Management
Strayer University
General Schooling -
Whitehall High School