Ashley Armendariz
Phoenix,AZ
Summary
High-performing Behavioral Health professional with extensive crisis intervention experience, aiming for a supervisory position to drive operational excellence. Expert in maintaining a safe, therapeutic environment while overseeing shift operations and ensuring 100% compliance with safety protocols. Committed to fostering a collaborative team culture that prioritizes both staff well-being and exceptional patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCT
Community Bridges Inc.
Avondale, AZ
06.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care observations accurately in electronic health records.
- Responded promptly to patient needs, fostering a supportive care atmosphere.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Maintained a safe therapeutic environment through crisis prevention de-escalation techniques and adherence to unit protocols
Certified Peer Support Specialist
Anza Wellness
Chandler, AZ
11.2023 - 06.2024
- Facilitated peer support sessions to promote recovery and wellness among clients.
- Educated clients about mental health resources and coping strategies.
- Assisted in crisis intervention, providing immediate support to clients in distress.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Certified Peer Support Specialist
Eclipse Psychiatry
Mesa, AZ
09.2022 - 11.2023
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Transported individuals to medical appointments and support meetings whenever needed.
Esthetician
European Wax Center
Chandler, AZ
01.2017 - 10.2019
- Delivered exceptional customer service through personalized skin care consultations.
- Educated clients on post-waxing care to enhance service results and client satisfaction.
- Maintained strict hygiene and sanitation standards in accordance with industry regulations.
- Collaborated with team members to ensure efficient scheduling and workflow management.
- Trained new staff on best practices for waxing services and client interaction strategies.
- Developed client relationships that fostered repeat business through effective follow-up communication.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Education
License AZ State Board of Cosmetology - Esthetics
Cortiva Institute
Phoenix, AZ04-2017
GED -
Moutnain View High School
Tucson, AZ05-2005
Skills
- CPR / First Aid certified
- CPI certified
- CPSS, BHT
- Patient observation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
- Attention to detail
Certification
CPR / First Aid
CPI
CPSS
BHT
Timeline
PCT
Community Bridges Inc.
06.2024 - Current
Certified Peer Support Specialist
Anza Wellness
11.2023 - 06.2024
Certified Peer Support Specialist
Eclipse Psychiatry
09.2022 - 11.2023
Esthetician
European Wax Center
01.2017 - 10.2019
License AZ State Board of Cosmetology - Esthetics
Cortiva Institute
GED -
Moutnain View High School