ASHLEY ARMIJO
Albuquerque
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
5
5
years of professional experience
Work History
Greet Team Member
Defined Fitness
02.2024 - Current
- Greet members and guest entering and respond promptly to customer needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Build relationships with members to encourage repeat business.
- Contribute to clubs success by maintaining high standards of cleanliness throughout the facility.
- Enhance member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
- Increase sales revenue by building strong rapport with new and existing members.
GENERAL MANAGER
The Paleta Bar
11.2021 - 11.2023
- Monitored team member performance, conducting evaluations and recommending promotions
- Verified compliance with guidelines for safety, loss prevention and cashhandling procedures
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Oversaw talent recruitment, onboarding and training
- Established payroll and operating budgets for corporate management approval
CALL CENTER REPRESENTATIVE
UNM Hospital
01.2020 - 11.2021
- Listened actively to complaints, feedback and feature requests for future improvement
- Entered and updated customer data to create and modify account information
- Multitasked to resolve inquiries in real time, whilst giving customers full attention
- Navigated between multiple systems to find relevant information necessary for assigned tasks
- Booked appointments using computer systems for clients and made outbound calls to collect payments
Education
HIGH SCHOOL DIPLOMA -
West Mesa High School
Albuquerque, NM05.2011
Skills
- Time management skills
- Employee training and development
- Customer service excellence
- Sales knowledge
- Work ethic and integrity
- Customer assistance
- Cash handling
- Team collaboration
- Conflict resolution
Timeline
Greet Team Member
Defined Fitness
02.2024 - Current
GENERAL MANAGER
The Paleta Bar
11.2021 - 11.2023
CALL CENTER REPRESENTATIVE
UNM Hospital
01.2020 - 11.2021
HIGH SCHOOL DIPLOMA -
West Mesa High School
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