Summary
Overview
Work History
Education
Skills
Capstone Research
Professional Development
Timeline
Hi, I’m

Ashley Arnett

e-Commerce Business Owner And IT Professional
Mount Pleasant,Michigan
Be brave enough to be bad at something new
Jon Acuff
Ashley Arnett

Summary

Creative Business Owner with exceptional background spent in Education & Technology. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Highly effective at promoting and building positive relationships.

Overview

18
years of professional experience
6
years of post-secondary education

Work History

SmashTee LLC

Owner
11.2020 - Current

Job overview

  • Creator and owner of SmashTee LLC
  • Create an inclusive line where people feel a sense of belonging by being represented
  • Researched and implemented everything to know about creating and running an eCommerce company
  • Which includes, websites, product designing, taxes, shipping, customer service, returns, and more
  • Design or hire designers for graphics to sell on SmashTee.com
  • Marketing and managing social media channels for SmashTee with a focus on inclusion to drive traffic though SEO and increase sales
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions

Central Michigan University
Mt. Pleasant, Michigan

Assistant Director Development IT
08.2015 - Current

Job overview

  • Increased customer satisfaction scores 80% in 1 year
  • Mentor student employees to become contributing team members after graduation
  • Transform IT satisfaction among Advancement staff
  • Identify areas of failure to increase productivity among Advancement Staff
  • Trusted as acting Director when needed, which includes making decisions where needed
  • Support all IT needs for CMU’s Advancement department including hardware, software, printing, etc
  • Create and facilitate training to streamline processes
  • Bridge user offices and vendors together through communication and building relationships
  • Oversaw development and implementation of improvements to support operations
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Monitored company inventory to keep stock levels and databases updated
  • Worked with customers to understand needs and provide excellent service

The University of Michigan
Ann Arbor, Michigan

Desktop Support Specialist
06.2014 - 08.2015

Job overview

  • Provided desktop support to U of M employees
  • Seized opportunities to assist throughout all IT groups to expand my knowledge and learn from co-workers
  • Maintained and replaced hardware for staff
  • Trained end users on software and hardware use
  • Account management in Active Directory
  • Consistent documentation of resolutions
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Plymouth-Canton Community Schools
Canton, Michigan

Technician
07.2010 - 06.2014

Job overview

  • Performed as 1 of 2 technicians for a 3-school campus with over 6,000 students & 300 staff
  • Spearheaded a new position on campus to support large & diverse P-CCS staff with their technology needs
  • Facilitated the change from Microsoft Outlook to
  • Google mail for staff
  • Managed deployment of several iPad carts, laptop & Chromebook labs for student use
  • Implemented Wi-Fi on campus
  • Imaged and upgraded computers and labs during non-school hours
  • Removed, organized, and reconnected all equipment in classrooms during the summer break
  • Performed troubleshooting and diagnosis on malfunctioning equipment

Plymouth-Canton Community Schools
Canton, Michigan

Media Center Secretary
09.2010 - 06.2011

Job overview

  • Supervised students of various backgrounds in the media center
  • Researched and cultivated reading materials for students
  • Solved help desk related problems for media center equipment.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks
  • Liaised between clients and vendors and maintained effective lines of communication

Plymouth-Canton Community Schools
Canton, Michigan

Director/Afterschool Program
08.2008 - 09.2010

Job overview

  • Mentored students
  • Prepared, organized, supervised, and facilitated games and activities for 30+ middle school-aged students
  • Provided/cultivated safe, welcoming environment where students felt comfortable opening up
  • Educated and empowered students be kind and resilient
  • Diligent record-keeping of attendance, incidents, and billing for guardians
  • Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
  • Trained and supervised site staff.

The Palace Creative Group
Auburn Hills, Michigan

Intern

Job overview

  • Promoted events by designing marketing materials such as posters, digital invites and brochures.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Created design work for print and digital sales and marketing campaigns.
  • Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
  • Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.

JC Penney
Canton, Michigan

Salon Receptionist
2008.09 - 2010.06 (1 education.year_Label & 9 education.months_Label)

Job overview

  • Communicated with salon team members if clients canceled or changed appointment times
  • Introduced new beauty products to consumers by informing clients about use and benefits
  • Listened closely to customer complaints and responded appropriately to issues
  • Developed relationships with guests to meet client needs and encourage repeat service
  • Operated multi-line telephone system to independently handle over 50 calls each day
  • Confirmed appointments, communicated with clients and updated client records
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments

Education

Central Michigan University
Mount Pleasant, MI

Master of Science from Administration
01.2017 - 12.2018

Central Michigan University
Mount Pleasant, MI

Bachelor's of Applied Arts from Graphic Design
2003 - 2007 (4 education.years_Label)

Skills

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Capstone Research

Alternative work environments and their impact on job satisfaction

Professional Development

• Adobe Max 2021
• Diversity and Inclusion Committees 2020-2022
• Agile Transformation training 2019
• Women in Technology Conference 2017-2019
• Spiceworld Conference 2017
• Leadership Excellence 2016

Timeline

Owner

SmashTee LLC
11.2020 - Current

Central Michigan University

Master of Science from Administration
01.2017 - 12.2018

Assistant Director Development IT

Central Michigan University
08.2015 - Current

Desktop Support Specialist

The University of Michigan
06.2014 - 08.2015

Media Center Secretary

Plymouth-Canton Community Schools
09.2010 - 06.2011

Technician

Plymouth-Canton Community Schools
07.2010 - 06.2014

Salon Receptionist

JC Penney
2008.09 - 2010.06 (1 education.year_Label & 9 education.months_Label)

Director/Afterschool Program

Plymouth-Canton Community Schools
08.2008 - 09.2010

Central Michigan University

Bachelor's of Applied Arts from Graphic Design
2003 - 2007 (4 education.years_Label)

Intern

The Palace Creative Group

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