Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Arnett

Jamaica,USA

Summary

I am dedicated and results-driven with hands-on experience in animal welfare management through work with the ASPCA. Acknowledged for improving team performance through effective training, clear communication, and accountability. Among my current duties are managing inventory, streamlining operations, and managing team members’ performance and goals to drive productivity. I am passionate about animal care and creating positive experiences for both animals and people.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Animal Welfare Management

ASPCA
Manhattan, NY
08.2024 - Current
  • Monitored and tracked individual and team performance metrics to ensure alignment with organizational goals and expectations.
  • Conducted regular one-on-one and team meetings with direct reports to discuss performance, set goals, provide coaching, and refine proactive approaches to daily responsibilities.
  • Maintained accurate documentation of all performance-related conversations, including incidents, coaching sessions, and corrective actions.
  • Provided daily operational updates to ICA (In-Charge of Animals) team members to ensure consistent communication and workflow transparency.
  • Managed payroll submissions and verified timecards for accuracy and compliance with scheduling policies.
  • Tracked attendance and punctuality using the Dependability Tracker to support accountability and workforce planning.
  • Submitted weekly operational supply orders via Smartsheet to maintain inventory and prevent shortages.
  • Participated in enclosure planning and coordination for incoming animal intakes, ensuring welfare standards and spatial needs were met.

LEAD INTEGRATED CARE ASSISTANT

ASPCA
Manhattan, NY
05.2021 - 08.2024
  • Provided training to team members on standard cleaning protocols, safe animal transport procedures, accurate behavior observation reporting, and best practices for direct animal care.
  • Acted as a liaison between the behavioral and medical departments to ensure timely coordination and support for departmental needs.
  • Delegated responsibilities effectively among team members, clearly communicating expectations and timelines to ensure successful task completion.
  • Partnered with management to implement new team protocols and performance standards, fostering continuous improvement and operational efficiency.

LEAD WALKER

GallopNYC
Queens, NY
11.2020 - 01.2021
  • Led horses during therapeutic riding sessions while maintaining clear, consistent communication with PATH International–certified instructors to ensure participant safety and program effectiveness.
  • Accurately followed instructor directives to support individualized therapeutic goals during riding lessons.
  • Implemented and maintained all COVID-19 safety and sanitization protocols in compliance with organizational and public health guidelines.
  • Safely transported horses to and from the arena, ensuring smooth transitions before and after sessions.
  • Performed daily barn chores, including feeding, stall cleaning, and general facility upkeep, to maintain a clean and healthy environment for horses and riders.

HEAD HOST

Casa Nela's Bobo
Manhattan, New York
11.2018 - 03.2020
  • Efficiently managed and organized reservations in alignment with the establishment’s capacity and scheduling needs.
  • Handled incoming reservation requests via phone, ensuring accuracy and guest preferences were accommodated.
  • Warmly welcomed residents and guests upon arrival, creating a positive first impression and setting the tone for exceptional service.
  • Consistently maintained a professional, attentive, and courteous demeanor in all guest interactions, contributing to a welcoming atmosphere.

BRAND AMBASSADOR

Be Our Guest's Blue Fin
Manhattan, New York
06.2018 - 07.2019
  • Trained team members on in-depth product knowledge and effective techniques for addressing client inquiries, enhancing overall customer engagement and service quality.
  • Consistently met and exceeded sales targets and marketing objectives through strategic planning and execution.
  • Drove an average 25% increase in sales across assigned accounts by identifying opportunities and leveraging tailored solutions.
  • Delivered product insights to clients through the strategic use of marketing collateral, branded giveaways, and promotional materials.
  • Coordinated and executed on-site product demonstrations at hotel locations to showcase offerings and drive brand awareness.
  • Consulted with clients to assess the needs of their hotel guests and recommended optimal product solutions aligned with brand features and customer preferences..

SALES CONSULTANT

American Museum of Natural History
Manhattan, New York
02.2018 - 11.2018
  • Designed and implemented tailored sales strategies to effectively sell and upsell services, maximizing revenue opportunities.
  • Leveraged in-depth product knowledge to build strong, trust-based relationships with customers and enhance satisfaction.
  • Resolved customer concerns and complaints promptly and professionally, ensuring high levels of service recovery and retention.
  • Maintained up-to-date expertise in company services, policies, and procedures to deliver accurate and consistent information.
  • Actively promoted membership services to prospective visitors, highlighting key benefits to drive engagement.
  • Facilitated the enrollment process for new members, ensuring a seamless and welcoming onboarding experience

SALES ASSOCIATE

Bath & Body Works
Manhattan, New York
06.2013 - 06.2015
  • Maintained knowledge of sales and promotions, return and exchange policies, and security practices.
  • Maintained revenue with organized and presentable sales displays.
  • Offered customer assistance and promoted products.
  • Demonstrated merchandise operation and explained features.
  • Completed opening and closing duties, including counting money and balancing cash drawers.
  • Calculated sales prices and total purchases by processing cash or credit transactions.

Education

BACHELOR'S - FINE ARTS - THEATER ACTING

Brooklyn College
Brooklyn, New York
05.2018

Skills

  • Performance monitoring
  • Team training
  • Inventory management
  • Effective verbal and written communication skills
  • Proficient in Microsoft Office applications
  • Skilled in brand promotion
  • Customer service skills
  • Capable of standing for extended periods
  • Animal welfare
  • Equine care and handling knowledge
  • Ability to lift 50 lbs
  • Guest reservation management

Certification

  • Driver's License

Languages

English
Professional

Timeline

Animal Welfare Management

ASPCA
08.2024 - Current

LEAD INTEGRATED CARE ASSISTANT

ASPCA
05.2021 - 08.2024

LEAD WALKER

GallopNYC
11.2020 - 01.2021

HEAD HOST

Casa Nela's Bobo
11.2018 - 03.2020

BRAND AMBASSADOR

Be Our Guest's Blue Fin
06.2018 - 07.2019

SALES CONSULTANT

American Museum of Natural History
02.2018 - 11.2018

SALES ASSOCIATE

Bath & Body Works
06.2013 - 06.2015

BACHELOR'S - FINE ARTS - THEATER ACTING

Brooklyn College

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