Ashley Arnold
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
TruGreen Lawn Care
03.2024 - 07.2024
- Cultivated strong customer relationships, driving sales growth through personalized lawn care solutions and exceeding quarterly targets consistently.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Prevented damage from pests by identifying infestations early on applying appropriate treatment methods.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
Solar Sales Athlete
Sunrun
01.2023 - 02.2024
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Participated in cross-functional initiatives aimed at improving overall company performance, including product development, marketing strategies, and operational efficiency improvements.
- Gathered information from prospective customers to identify solar energy needs.
- Educated potential clients on available tax incentives and financing options related to solar installations, simplifying their decision-making process.
Personal In-Home Caregiver
Private Residence
09.2018 - 11.2022
- Delivered personal care for Nonverbal Quadriplegic Trach/Ventilator ALS patient, enhancing comfort and safety.
- Managed complex medical equipment, including trach and ventilator. Meticulously monitored patient's condition and reported changes promptly.
- Fostered strong communication channels between family and medical professionals. Facilitated seamless care transitions and updates.
- Administered specialized treatments, including nebulizer and G-Tube feedings, while meticulously monitoring patient condition and reporting changes.
- Maintained high standards of personal care, including bed baths and daily procedures, contributing to patient's overall well-being.
- Managed trach and ventilator equipment, performed regular suction procedures, and provided cough assistance, ensuring optimal respiratory function.
Medical Receptionist/Surgical Booker
Urologic Specialist of New England
02.2016 - 12.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
Education
Certified Medical Assistant - Medical Assistant/Administrative Assistant
The Sawyer School
Pawtucket, RI01-2010
Skills
- Inbound Call Management
- CRM software expertise
- Data entry proficiency
- Multi-Line Phone Systems
- Personal Care Aide (PCA)
- Administering Medications
- Medical Billing
- Microsoft Office
- Tracheostomy Care
- Palliative Care
- Call Center Customer Service
Timeline
Customer Sales Representative
TruGreen Lawn Care
03.2024 - 07.2024
Solar Sales Athlete
Sunrun
01.2023 - 02.2024
Personal In-Home Caregiver
Private Residence
09.2018 - 11.2022
Medical Receptionist/Surgical Booker
Urologic Specialist of New England
02.2016 - 12.2018
Certified Medical Assistant - Medical Assistant/Administrative Assistant
The Sawyer School
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