Ashley Arrowsmith
Hollywood,FL
Summary
Dedicated and personable customer service professional with experience in delivering high-quality support in fast-paced environments. Proven ability to resolve customer inquiries efficiently, maintain customer satisfaction, and foster long-term relationships. Skilled in conflict resolution, CRM systems, and multi-channel communication including phone, email, and live chat. Known for strong interpersonal skills, attention to detail, and a commitment to enhancing the customer experience. Seeking to contribute to a dynamic team where customer care and service excellence are top priorities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maus and Hoffman
02.2022 - Current
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolved customer complaints and issues with professionalism, aiming to ensure high customer satisfaction.
- Processed orders, returns, and exchanges while maintaining accurate records in company systems.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Documented customer interactions and transactions in CRM software for quality assurance and follow-up.
- Collaborated with internal departments (sales, billing, technical support) to resolve complex customer issues.
- Handled billing questions and payment processing with accuracy and confidentiality.
- Assisted in training new team members by sharing best practices and procedures.
- Met or exceeded performance metrics including call handling time, resolution rate, and customer satisfaction scores.
- Identified opportunities for process improvements based on customer feedback and recurring issues.
Customer/General Warehouse Associate
UPS
11.2020 - 01.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated RF scanners to track merchandise and verify contents of containers.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FLSkills
- Adaptability and flexibility
- Customer relations
- Problem resolution
- Time management
- Task prioritization
- Product knowledge
- Payment processing
- Administrative support
- Order fulfillment
- Dispute resolution
- Microsoft Office / Google Workspace
- Data entry
- Team collaboration
- Record-keeping
- Follow-up and documentation
Timeline
Customer Service Representative
Maus and Hoffman
02.2022 - Current
Customer/General Warehouse Associate
UPS
11.2020 - 01.2025
High School Diploma -
Hollywood Hills High School