Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ashley Arth

Merriam

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shelter Operations Supervisor

Melissa’s Second Chances
03.2023 - Current


  • Maintain animals, including feeding, cleaning, administering drugs and documenting care. Support examinations by obtaining data and ensuring a safe environment.
  • Interact with fosters and potential adopters.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Oversaw animal medical records and coordinated veterinary appointments.
  • Manage shelter staff and made employee schedules

Assistant Store Manager

KC Style Haus
04.2023 - Current
  • Manage Employees
  • Assist Customers
  • Sales
  • Manage end of day cash

Veterinary Assistant/Events

GoodVets Overland Park
05.2022 - 03.2023
  • Interact with animals, staff and owners to determine care plans and move animals to designated locations.
  • Train owners in drug administration, preventative maintenance and post-procedure care. Inventory equipment and medications to determine ordering needs and availability. Maintain animals, including feeding, cleaning, administering drugs and documenting care. Support examinations by obtaining data and ensuring a safe environment.
  • Fill Pharmacy Requests.
  • Interact with owners.
  • Make and schedule social events to engagement potential clients and educate on GoodVets brand Manage social media accounts for Overland Park and Prairie Village locations.

CSR/Veterinary Assistant

VCA Animal Hospitals
02.2020 - 04.2022
  • Interact with animals, staff and owners to determine care plans and move animals to designated locations.
  • Train owners in drug administration, preventative maintenance and post-procedure care. Inventory equipment and medications to determine ordering needs and availability. Maintain animals, including feeding, cleaning, administering drugs and documenting care. Support examinations by obtaining data and ensuring a safe environment.
  • Fill Pharmacy Requests.

Property Manager

33 Realty
06.2017 - 04.2019
  • Greeting prospect residents and providing them with information regarding properties available for rent Make sure all related forms are properly completed and assist them in completing the process correctly Answering phone calls and emails to provide customer service
  • Touring apartment properties
  • Understanding and practicing Fair Housing laws
  • Marketing for properties
  • Writing formal letters and notices to residents
  • Resolve resident complaints and maintenance issues
  • Make work orders for technicians
  • Making property budgets
  • Monthly property inspections
  • Quarterly financial reviews
  • Managing Employees

Property Manager

McCullough Development
08.2015 - 03.2017
  • Greeting prospect residents and providing them with information regarding properties available for rent Make sure all related forms are properly completed and assist them in completing the process correctly Answering phone calls and emails to provide customer service
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Leasing Agent

McCullough Developement
05.2014 - 08.2015
  • Greeting prospect residents and providing them with information regarding properties available for rent Make sure all related forms are properly completed and assist them in completing the process correctly Answering phone calls and emails to provide customer service
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.

Education

Bachelor of Science (BS) - History

Kansas State University
01.2013

Associate's degree - General Studies

Fort Scott Community College
01.2011

High School Diploma - undefined

Osawatomie High School
01.2009

Skills

  • Customer Service
  • Management
  • Retail operations
  • Store organization
  • Time management
  • Customer relations
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Stock management
  • Employee scheduling
  • Hiring and training
  • Staff management

Certification

Fear Free Professional - Fear Free LLC Issued Apr 2020

Interests

  • Avid Reader
  • Personal Development and Self-Improvement

Timeline

Assistant Store Manager

KC Style Haus
04.2023 - Current

Shelter Operations Supervisor

Melissa’s Second Chances
03.2023 - Current

Veterinary Assistant/Events

GoodVets Overland Park
05.2022 - 03.2023

CSR/Veterinary Assistant

VCA Animal Hospitals
02.2020 - 04.2022

Property Manager

33 Realty
06.2017 - 04.2019

Property Manager

McCullough Development
08.2015 - 03.2017

Leasing Agent

McCullough Developement
05.2014 - 08.2015

Associate's degree - General Studies

Fort Scott Community College

High School Diploma - undefined

Osawatomie High School

Bachelor of Science (BS) - History

Kansas State University

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