Ashley Arzberger
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in bar terminology and team collaboration, consistently delivering exceptional service while maintaining a clean and welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Wellsboro House
10.2023 - Current
- Assisted with order taking and food delivery to enhance guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Adapted quickly to changing situations during peak hours for optimal service flow.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept bar presentable and well-stocked to meet customer needs.
FOH Manager/Waitress
Papa V's Pizzeria
09.2021 - 10.2023
- Oversaw daily operations, ensuring smooth front-of-house service and guest satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer satisfaction by providing attentive service.
Housekeeper
Microtel Inn & Suites
01.2021 - 09.2021
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene and comfort.
- Implemented effective time management strategies to complete tasks within designated timeframes.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress/Hostess
Perkins American Food Co.
11.2019 - 05.2021
- Managed multiple tables efficiently, demonstrating strong time management and multitasking abilities.
- Used cash registers and credit card machines to cash out customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Coordinated with kitchen staff to ensure timely service and accuracy of guest orders.
Waitress/Hostess/Bartender/Dishwasher
Lambs Creek Food and Spirits
07.2017 - 01.2021
- Assisted in bar inventory, contributing to efficient stock replenishment processes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Welcomed guests warmly, ensuring a positive first impression of dining experience.
- Effectively cleaned dishes in the dish-pit to ensure as many clean utensil's in the restaurant for quick and easy use.
Education
High School Diploma -
Mansfield Jr/Sr High School
Mansfield, PASkills
- Customer service
- Strong multitasking
- Attention to detail
- Team collaboration
- Time management
- Upselling
- Bar terminology
- Cleanliness
Certification
RAMP Certified.
Timeline
Waitress/Bartender
Wellsboro House
10.2023 - Current
FOH Manager/Waitress
Papa V's Pizzeria
09.2021 - 10.2023
Housekeeper
Microtel Inn & Suites
01.2021 - 09.2021
Waitress/Hostess
Perkins American Food Co.
11.2019 - 05.2021
Waitress/Hostess/Bartender/Dishwasher
Lambs Creek Food and Spirits
07.2017 - 01.2021
High School Diploma -
Mansfield Jr/Sr High School