Ashley Asay
West Deptford,NJ
Summary
Accomplished Lead Server at Travel Centers of America, adept in conflict management and upselling techniques, significantly increased sales through exceptional service and team leadership. Expert in cultivating customer relationships and staff development, ensuring high-quality dining experiences and operational efficiency. Demonstrated ability to resolve issues swiftly, enhancing customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Lead Server
Travel Centers of America
05.2003 - 04.2020
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Law Enforcement And Social Work -
06.2018
Skills
- Station Preparation
- Food inspection
- Guest Relations
- Conflict Management
- Teamwork and Collaboration
- Menu Memorization
- Upselling techniques
- Accurate money handling
- Team Leadership
- POS Systems
- Problem-Solving
- Order Taking and Processing
- High-volume dining
- Item promotion
- Staff Development
- Compliance standards
- Tabs and Food Running
- Safe Food Handling
- Tableside Service
- Order Accuracy
- Cash Handling
- POS system operations
- Relationship Building
- Staff Supervision
- Quality Control
- Food station setup
- Attention to Detail
- Front-of-house display creation
- Organization and Efficiency
- Positive and Friendly Attitude
- Task Delegation
- Critical Thinking
- Customer Service
- ServSafe Certification
Timeline
Lead Server - Travel Centers of America
05.2003 - 04.2020
Rowan College At Gloucester County - Law Enforcement And Social Work,