Ashley Ashby
Philadelphia,PA
Summary
Highly personable customer service professional with experience in account management, problem analysis, and problem solving. Adaptability and ability to work under pressure as well as a team player. Computer savvy, proficient in Microsoft Office (Word, Power Point, Excel), and excellent written and oral communication skills. A proven natural leader with interpersonal skills, strong time management skills, and strong organizational skills. Seeking to continue my endeavors where I can use my experience and education to help the company meet and surpass its goals. I want to be part of the success in an environment of growth and excellence.
Overview
9
9
years of professional experience
Work History
Personal Care Attendant
Liberty Resources Home Choices
01.2015 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Bank Teller
Citizens Bank
04.2016 - 06.2017
- Engaged with customers to develop a positive customer experience; strived to make each customer interaction the best experience of their day
- Provide exceptional customer service, accurately and efficiently processing customer service transactions
- Build relationships with customers, anticipate their needs and educate and demonstrate how to utilize the various customer preference options
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank
- Serve as the primary contact between the branch and customers, making referrals for supporting retail banking colleagues as appropriate
- Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws
- Induced a positive energy and confidence to Citizens Bank and its customers every day
- Presented a professional appearance as the face of Citizens.
Personal Health Care Worker
Public Partnership
07.2017 - 07.2023
- Provide in-home care for disabled, cognitively impaired, or chronically ill patients
- Prepare food according to diet plans, perform light housekeeping, laundry, grocery shopping, and run errands
- Ensure patients adhere to care plans, diets, and exercise regiment
- Transport patients to and from medical appointments
- Monitor patients' vital signs, including pulse, respiration, and glucose testing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Records Scanner
Cardiology Consultants Of Philadelphia
08.2020 - 08.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Personal Care Attendant
PA Tempus Unlimited
01.2022 - Current
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Associate - Business Management
Community College of Philadelphia
Philadelphia, PAAssociate - Business Management
Montgomery Community College of Pennsylvania
Blue Bell, PA09.2024
Skills
- Basic Housekeeping
- Meal Preparation
- Chronic Disease Management
- Patient Companionship
- Medication and Appointment Reminders
- Time Management
- COVID-19 Safety Policies
- Strong Ethics
- Medical Office Administration
- Records Maintenance
- Verbal and Written Communication Skills
- Records Management
- Dependable and Responsible
- Compassionate Communication
- Multitasking and Organization
- First Aid and Safety
Timeline
Personal Care Attendant
PA Tempus Unlimited
01.2022 - Current
Medical Records Scanner
Cardiology Consultants Of Philadelphia
08.2020 - 08.2021
Personal Health Care Worker
Public Partnership
07.2017 - 07.2023
Bank Teller
Citizens Bank
04.2016 - 06.2017
Personal Care Attendant
Liberty Resources Home Choices
01.2015 - 06.2016
Associate - Business Management
Community College of Philadelphia
Associate - Business Management
Montgomery Community College of Pennsylvania