Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ashley Ashwander

Property Manager
Panama City,FL

Summary

Professional rental manager with expertise in tenant relations, property maintenance, and financial oversight. Proven track record of enhancing property value through efficient operations and strategic planning. Strong team collaborator, adaptable to changing needs, and results-driven. Skilled at managing multiple properties, optimizing revenue streams, and ensuring tenant satisfaction.

Overview

16
16
years of professional experience
2
2
Certifications

Work History

Rental Property Manager

KAG Realty
02.2021 - Current
  • Addressed tenant complaints promptly, coordinating with repair teams and support services to resolve issues efficiently.
  • Conducted final move-out walk-throughs, identifying necessary repairs and ensuring units met turnover standards.
  • Managed delinquent accounts, following up with tenants and coordinating collection procedures to minimize losses.
  • Analyzed market trends and recommended rental pricing adjustments to maintain competitiveness.
  • Oversaw construction and maintenance projects, tracking progress and updating stakeholders on timelines, delays, and changes using CRM software.

Escalation Specialist (Remote)

Clear Capital
10.2018 - 10.2022
  • Delivered exceptional customer service by leveraging in-depth product and service knowledge to create a welcoming and positive experience.
  • Handled "On The Spot" phone lines, assisting employees with escalated calls and emails to ensure swift resolutions.
  • Investigated and efficiently resolved customer inquiries and complaints, maintaining a high level of customer satisfaction.
  • Adapted proactively to rapid CRM updates and process changes, ensuring seamless customer interactions.
  • Met and exceeded service level expectations while building and maintaining strong relationships with internal and external partners.
  • Trained new employees on company operations, best practices, and service standards to enhance team performance.
  • Assisted a high volume of customers daily with professionalism, problem-solving skills, and a customer-first mindset.
  • Weekend Manager: Oversaw operations, ensured workload remained within SLA, provided employee support, and maintained detailed End of Day reports.
  • Developed and maintained training documents for new hires to improve onboarding efficiency.
  • Selected as part of an elite group to assist customer service teams with best practices and policy adherence.

Manager

The Boot
01.2017 - 10.2018
  • Managed all food and beverage orders from multiple distributors, ensuring cost control and inventory accuracy.
  • Supervised staff hiring, merit increases, and disciplinary actions to maintain a high-performing team.
  • Created and optimized staffing schedules based on occupancy trends to ensure efficient operations.
  • Oversaw daily restaurant operations, including cleanliness, customer service, security, and ticket times to uphold quality standards.

Store Manager

Hollywood Feed
01.2009 - 01.2017
  • Managed daily operations of a holistic pet boutique, overseeing sales, inventory, staffing, and customer experience. Also managed operations and inventory across multiple locations for 4 years, leading store expansion, training new managers, and opening additional locations.
  • Promoted to manage own store after demonstrating exceptional performance across multiple locations, where I continued optimizing operations and driving business growth.
  • Relocated to a new state to take on the role, where I further streamlined processes and enhanced customer satisfaction.
  • Provided mentorship, guidance, and career development, successfully promoting five employees to store managers.
  • Increased annual revenue from $350K to $2.3M in five years by optimizing inventory, scheduling, payroll, and sales strategies.
  • Maintained top three mystery shop scores throughout tenure, setting a company record for longest high-performance streak.
  • Achieved highest average ticket sales in the company for four years.
  • Maintained the lowest turnover rate in the company each year through strong leadership and employee engagement.
  • Approved payroll submissions, monitored staff performance, and ensured smooth operations in a fast-paced environment.

Education

South West Community College

Gulf Coast Community College

High School Diploma -

A. Crawford Mosley High School

Skills

  • Team Leadership (25 Members)
  • Staff Recruitment, Development, Employee Termination
  • Payroll Management (Proficient in Paycom/Paylocity)
  • Inventory & Data Management
  • Escalation & Operational Support
  • Efficient Task Management
  • Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with Fieldstack, Paycom, and Paylocity
  • Proficient in Payroll Systems
  • Conflict Resolution & Escalation Management
  • Cultivating Strong Client Relationships
  • Innovative Problem-Solving

Additional Information

Peace, Love, and Dog Paws – Animal Rescue Organization
Head of Neonatal Department (Volunteer) | 2012 – 2017

  • Cared for orphaned neonatal puppies (1 day to 4 weeks old), ensuring proper feeding and medical attention.
  • Trained volunteers in neonatal puppy care and provided grief support.
  • Assisted in transitioning puppies to foster homes.

Certification

Notary Public

Timeline

Notary Public

12-2024

Remote Online Notary

12-2024

Rental Property Manager

KAG Realty
02.2021 - Current

Escalation Specialist (Remote)

Clear Capital
10.2018 - 10.2022

Manager

The Boot
01.2017 - 10.2018

Store Manager

Hollywood Feed
01.2009 - 01.2017

South West Community College

Gulf Coast Community College

High School Diploma -

A. Crawford Mosley High School

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Ashley AshwanderProperty Manager