Ashley Atonal
Merced,CA
Summary
Proven leader with a track record of enhancing customer satisfaction at Mariscos El Capitan through exceptional problem-solving and organizational skills. Excelled in high-pressure situations, significantly contributing to sales growth by adeptly upselling and ensuring service quality. Known for outstanding leadership and an outgoing personality, consistently delivering results beyond expectations. Seasoned administrative and customer service professional with excellent leadership skills and a detail-oriented nature. Strong understanding of operational requirements and best practices in management programs. Communicative roles dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Head Hostess, Server
La Casa Del Mariachi
05.2024 - Current
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Food Runner
Mariscos El Capitan
09.2020 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor of Arts - Management And Business Economics
University of California, Merced
Merced, CA05.2027
High School Diploma -
Coachella Valley High School
Thermal, CA06.2024
Skills
- Problem-Solving
- Leadership
- Time Management
- Flexible and Adaptable
- Organizational Skills
- Outgoing Personality
Additional Information
Business Society February 2024- Present
Marketing Team
- Producing and managing high-quality content for various platforms, including websites, blogs, social media, and email campaigns.
- Developing creative and innovative marketing campaigns to capture attention and drive engagement.
- Continuously evaluating and adjusting strategies based on performance data and market changes.
Languages
Spanish
Native or Bilingual
Timeline
Head Hostess, Server
La Casa Del Mariachi
05.2024 - Current
Food Runner
Mariscos El Capitan
09.2020 - 08.2023
Bachelor of Arts - Management And Business Economics
University of California, Merced
High School Diploma -
Coachella Valley High School
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