ASHLEY AULT
Berrien Springs,Michigan
Summary
Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Offering 10 years of retail and customer service experience. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.
Overview
9
9
years of professional experience
Work History
General Merchandise Clerk
Meijer
08.2022 - Current
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
- Contributed to increased sales through effective product displays and strategic merchandising techniques.
- Handled customer inquiries and resolved issues promptly, resulting in enhanced customer loyalty.
- Boosted overall efficiency through cross-training in various roles such as cashier, stocker, or customer service representative when needed.
- Demonstrated excellent communication skills while working closely with supervisors for better understanding of daily goals and priorities.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
Cashier
Dunhams Sports
08.2022 - 09.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Fashion Associate
Meijer
08.2015 - 08.2022
- Enhanced customer satisfaction by providing personalized fashion advice and product recommendations.
- Increased sales through effective up-selling and cross-selling of complementary items.
- Managed inventory and ensured proper stock levels for high-demand products.
- Assisted in visual merchandising, creating eye-catching displays to attract customers.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Processed transactions accurately, handling cash and credit card payments with attention to detail.
- Fostered a welcoming environment that encouraged customer loyalty through friendly interactions.
- Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
- Developed creative solutions for challenging situations involving customer complaints or returns while maintaining a professional demeanor at all times.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Operated cash registers, receiving and processing both cash and card payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Berrien Springs High School
Berrien Springs, MI2007
Skills
- Merchandise Display
- Store maintenance
- Shelf Stocking
- Returns processing
- Sales floor support
- Item tagging
- Customer inquiries
- Lifting heavy items
- Cleaning duties
- Retail Merchandising
- Loading and unloading
- Pallet arrangement
- Product Merchandising
- Mentoring and training
- Self Motivation
- Multitasking Abilities
- Merchandise Stocking
- Adaptability
- Quick Learner
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Staff Training
- Product pricing
- Upselling strategies
- Customer Service
- Critical Thinking
- Inventory Monitoring
- Stocking
- Decision-Making
- Inventory counting
- Heavy Lifting
Timeline
General Merchandise Clerk
Meijer
08.2022 - Current
Cashier
Dunhams Sports
08.2022 - 09.2022
Fashion Associate
Meijer
08.2015 - 08.2022
Berrien Springs High School