Ashley Aure
Edmonds,WA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Sky Zone
07.2024 - 04.2025
- Opening and closing duties, bank transactions, POS system, membership sales, food service, customer service, team management.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed a team of 20 plus employees during scheduled shifts.
Operations Manager
Cedar Plaza Fitness
12.2022 - 02.2025
- Basic book keeping, payroll and time tracking, customer service, leadership, employee oversight, phone calls, bank transactions, membership sales, emails, customer inquiries, invoicing
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed a team of 10 employees.
Store Manager
Onward Media
06.2023 - 02.2024
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Front Desk
BodyShop Fitness
01.2023 - 06.2023
- Worked front desk, basic cleaning, phone calls, membership sales, POS, opening and closing duties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Handled over 50 client encounters each day.
Schedule Coordinator
Orthodontics Exclusively
10.2022 - 03.2023
- Take phone calls, checking patients in, schedule patients including new patient consults, checking insurance eligibility, scanning documents, emailing dentists, basic cleaning, x-rays, client intake forms, daily emails
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front Desk Manager
Fitness 19
12.2020 - 11.2022
- Office duties include sending emails and receiving emails. Taking accurate sales numbers weekly, filling out production logs, dealing with customer complaints.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records.
- Processing cancellations, scheduling personal training sessions.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Soccer Coach
KIDZ LOVE SOCCER
01.2019 - 07.2021
- Worked with kids ages 2-11 years old teaching basic soccer skills to more advanced skills. Started as a support within 2 months was a lead coach. I did customer service with parents and scheduling classes and camps.
Sales Associate/Cashier/Customer Service
aerie
09.2018 - 03.2019
- Opening and closing routines, floor sets, stocking and back stocking, replenishment, cashing customers out, fitting rooms, online order for delivery and in store pick up, helped open the store for grand opening.
Sales Associate
Seattle restaurant store
03.2017 - 09.2017
- Basic cleaning routines, special orders, answering phones, data entry with shipment intake, cashing customers out, sending out deliveries, stocking and back stocking, prices checks.
Education
High school diploma -
Edmonds learning academy
Lynnwood, WA06.2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Operations management
- Team leadership
- Problem-solving
- Decision-making
- Planning and implementation
- Staff training
- Employee motivation
- Staff development
Certification
- CPT - Certified Personal Trainer
- Microsoft Office Training
- Nutritionist
Timeline
Team Lead
Sky Zone
07.2024 - 04.2025
Store Manager
Onward Media
06.2023 - 02.2024
Front Desk
BodyShop Fitness
01.2023 - 06.2023
Operations Manager
Cedar Plaza Fitness
12.2022 - 02.2025
Schedule Coordinator
Orthodontics Exclusively
10.2022 - 03.2023
Front Desk Manager
Fitness 19
12.2020 - 11.2022
Soccer Coach
KIDZ LOVE SOCCER
01.2019 - 07.2021
Sales Associate/Cashier/Customer Service
aerie
09.2018 - 03.2019
Sales Associate
Seattle restaurant store
03.2017 - 09.2017
High school diploma -
Edmonds learning academy
Similar Profiles
Dev PatelDev Patel
Court Monitor/Cashier/Party Host/Hologate/Call Center Representative at Sky ZoneCourt Monitor/Cashier/Party Host/Hologate/Call Center Representative at Sky Zone
Kayla CauleyKayla Cauley
Assistant General Manager at Sky ZoneAssistant General Manager at Sky Zone
David MandalfinoDavid Mandalfino
General Manager at Sky ZoneGeneral Manager at Sky Zone
Tim PendoTim Pendo
Anesthesia Technician at Providence Regional Medical CenterAnesthesia Technician at Providence Regional Medical Center
Samantha ChenSamantha Chen
Head Cashier at Home DepotHead Cashier at Home Depot