ASHLEY AUSTIN
Westampton,NJ
Summary
Seasoned Clinical Lead with solid background in managing clinical operations and staff; brings strong leadership skills, knowledge of healthcare regulations, and commitment to patient care. Demonstrates ability to design and implement protocols that enhance operational efficiency while maintaining high-quality standards. Noteworthy contributions include fostering collaborative environments, enhancing team performance, and cultivating excellent patient-provider relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Lead/On-Site Supervisor
Phoenix Behavioral Health
Cherry Hill, NJ
06.2024 - Current
- Serve as primary on-site contact for client issues, operational support, and crisis intervention, coordinating with emergency services when needed.
- Conduct biopsychosocial assessments, diagnostic evaluations, and treatment planning; determine levels of care using ASAM and LOCUS criteria.
- Provide individual, group, and family therapy, crisis intervention, psychoeducation, and skills training across PHP and IOP services.
- Develop, update, and monitor individualized treatment and discharge plans in collaboration with clients, families, and external providers.
- Administer evidence-based screening tools (CSRRS, PHQ-9, etc.) and complete Columbia Suicide Severity Rating Scales with safety planning as required.
- Ensure accurate diagnoses using DSM-5-TR and apply CPT coding for appropriate billing and reimbursement.
- Oversee client progress through random drug screenings, engagement monitoring, and collateral documentation.
- Maintain compliance with regulatory, licensing, and agency requirements through timely, accurate EHR documentation (DAP format, notes within 24 hours).
- Coordinate referrals, aftercare, and community resource linkages to support continuity of care.
- Support quality improvement initiatives through audits, incident reporting, and data collection.
- Provide supervision, training, and performance evaluations for clinical staff; assist with hiring and coverage of groups as needed.
- Meet caseload and productivity requirements with high patient engagement and satisfaction.
- Provide after-hours availability for urgent clinical needs (administrative phone coverage only).
Primary Therapist
Phoenix Behavioral Health
Cherry Hill, NJ
07.2023 - 06.2024
- Conducted comprehensive biopsychosocial assessments and developed individualized treatment plans.
- Provided individual, group, and family therapy using evidence-based modalities (e.g., CBT, DBT, MI).
- Facilitated psychoeducation, process, and relapse prevention groups.
- Collaborated with multidisciplinary teams to coordinate care and monitor client progress.
- Managed crisis intervention and safety planning as needed.
- Maintained timely, accurate clinical documentation in compliance with regulatory standards.
- Supported discharge planning and coordinated aftercare referrals and community resources.
- Engaged families and outside providers to support treatment goals and continuity of care.
- Applied knowledge of utilization management, ASAM criteria, and LOCUS to determine appropriate levels of care, and guide treatment planning.
Primary Clinician
The Recovery Village
Cherry Hill, NJ
04.2023 - 07.2023
- Conducted intake assessments, psychosocial evaluations, and risk screenings for new residents.
- Developed, implemented, and monitored individualized treatment and recovery plans.
- Facilitated individual, group, and family counseling sessions using evidence-based practices.
- Monitored client progress and documented treatment notes, progress reports, and discharge summaries.
- Provided crisis intervention, de-escalation, and support during psychiatric or behavioral emergencies.
- Educated clients on relapse prevention, coping strategies, and life skills to support recovery.
- Coordinated referrals to community resources, medical providers, and support services, as needed.
- Participated in interdisciplinary team meetings, case conferences, and treatment plan reviews.
- Ensured compliance with federal, state, and agency standards regarding confidentiality and clinical documentation.
- Delivered psychoeducational groups on topics such as substance use, mental health, and wellness.
- Maintained accurate and organized clinical records in accordance with agency and regulatory guidelines.
- Supported medication-assisted treatment (MAT) protocols under clinical supervision.
- Applied knowledge of utilization management, ASAM criteria, and LOCUS to determine appropriate levels of care, and guide treatment planning.
Primary Therapist
Harmony Healing Center
Cherry Hill, New Jersey
11.2021 - 04.2023
- Conducted comprehensive biopsychosocial assessments and developed individualized treatment plans.
- Provided individual, group, and family therapy using evidence-based modalities (e.g., CBT, DBT, MI).
- Facilitated psychoeducation, process, and relapse prevention groups.
- Collaborated with multidisciplinary teams to coordinate care and monitor client progress.
- Managed crisis intervention and safety planning as needed.
- Maintained timely, accurate clinical documentation in compliance with regulatory standards.
- Applied knowledge of utilization management, ASAM criteria, and LOCUS to determine appropriate levels of care, and guide treatment planning.
- Supported discharge planning and coordinated aftercare referrals and community resources.
- Engaged families and outside providers to support treatment goals and continuity of care.
Counselor
Pinnacle Treatment Centers
Hamilton, New Jersey
07.2019 - 10.2021
- Completed client databases, treatment plans, progress notes, discharge summaries, and required documentation in compliance with federal, state, and agency standards.
- Oriented clients to program objectives, rules, requirements, services, rights, and resources to support adjustment and engagement.
- Assessed and placed clients into appropriate treatment phases in accordance with standards and policies.
- Maintained accurate, organized, and up-to-date client files for agency use.
- Counseled clients in crisis situations, identifying resources and coping strategies to resolve issues.
- Addressed client noncompliance by counseling on program expectations and potential consequences.
- Coordinated referrals to community agencies and resources as needed.
- Conducted treatment plan reviews, case conferences, and case reviews per agency procedures.
- Expanded knowledge of confidentiality regulations, methadone treatment, and substance abuse counseling standards.
- Submitted correspondence, documentation, and statistical reports to supervisors on schedule.
Therapist Intern
Vesta, Inc.
Lanham, Maryland
01.2017 - 05.2018
- Completed treatment plans, progress notes, and discharge summaries in compliance with regulations.
- Oriented clients to program goals, rules, services, rights, and resources.
- Assessed clients and placed them in appropriate treatment phases.
- Maintained accurate and organized client records.
- Provided crisis counseling and identified resources for resolution.
- Addressed noncompliance by reinforcing expectations and consequences.
- Coordinated referrals to community agencies and external supports.
- Conducted treatment plan reviews and participated in case conferences.
Education
Master of Arts - Clinical Mental Health Counseling
Johns Hopkins University, School of Education
Baltimore, Maryland05.2018
Bachelor of Arts - Psychology
Rider University
Lawrenceville, New Jersey05.2016
Associate of Arts -
Mercer County Community College
West Windsor Twp., New Jersey05.2013
Skills
- Crisis intervention
- DSM-5 diagnosis
- Treatment planning
- ASAM and LOCUS criteria application
- Compliance management
- Evidence-based therapy (CBT, DBT, MI, etc)
- Quality improvement
- Team leadership
- Time management
- Critical and Analytical thinking
- Psychoeducation facilitation
- Client engagement
- EHR documentation
- Community resource coordination
- Multidisciplinary collaboration
Certification
- National Certified Counselor (NCC)
- Approved Clinical Supervisor (ACS)
Timeline
Clinical Lead/On-Site Supervisor
Phoenix Behavioral Health
06.2024 - Current
Primary Therapist
Phoenix Behavioral Health
07.2023 - 06.2024
Primary Clinician
The Recovery Village
04.2023 - 07.2023
Primary Therapist
Harmony Healing Center
11.2021 - 04.2023
Counselor
Pinnacle Treatment Centers
07.2019 - 10.2021
Therapist Intern
Vesta, Inc.
01.2017 - 05.2018
Master of Arts - Clinical Mental Health Counseling
Johns Hopkins University, School of Education
Bachelor of Arts - Psychology
Rider University
Associate of Arts -
Mercer County Community College
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