Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Auston

Dallas,Tx

Summary

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounting with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.

Overview

13
13
years of professional experience

Work History

Accounting Clerk

COMMUNITY ASSOCIATES
12.2018 - Current
  • Input high volume of monthly invoices with consistent accuracy.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed biweekly payroll for company personnel.
  • Tracked expenses to comply with budgets.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Generated comprehensive reports for senior management, covering key financial metrics.

Clerk

Uuniter States Postal Service
03.2014 - Current
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Assisted with over 100 onboarding of new employees monthly.
  • Created and maintained detailed records of all office activities.
  • Supported staff on special assignments and ad hoc projects.

Customer Service Resolution Specialist

Sutherland
03.2011 - 11.2013
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Collaborated with lead teams to resolve customer complaints and drive customer experience.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Identified and assessed customer's needs quickly and accurately.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Duquesne HighSchool
Pittsburgh
06.2005

Skills

  • Records Management
  • Budgets and forecasting
  • Invoicing and collections
  • Expense Reports

Timeline

Accounting Clerk

COMMUNITY ASSOCIATES
12.2018 - Current

Clerk

Uuniter States Postal Service
03.2014 - Current

Customer Service Resolution Specialist

Sutherland
03.2011 - 11.2013

High School Diploma -

Duquesne HighSchool

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Ashley Auston