Ashley Avila
Yuma,AZ
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
5
5
years of professional experience
Work History
Shift Manager
Frutas Nicky
Yuma, AZ
11.2020 - 07.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Call Center Representative
Convey Health Solutions
San Luis, AZ
05.2018 - 05.2019
- Answered customer inquiries over the phone and via email.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
GED -
Adult Literacy Plus
Yuma, AZ07-2015
Skills
- Staff Development
- Equipment Troubleshooting
- Handling Customer Complaints
- Relationship Building
- Policy Administration
- Compliance Understanding
- Operations Management
- Documentation and Reporting
Timeline
Shift Manager
Frutas Nicky
11.2020 - 07.2023
Call Center Representative
Convey Health Solutions
05.2018 - 05.2019
GED -
Adult Literacy Plus