Ashley Avinger

• Managed customer inquiries to ensure timely responses and high satisfaction levels.
• Assisted in resolving issues through effective communication and problem-solving techniques.
• Collaborated with team members to streamline processes and improve service delivery.
• Documented interactions in CRM systems to maintain accurate records and support decision-making.
• Adapted quickly to new software tools, enhancing overall efficiency in daily tasks.
• Conducted product research to provide relevant information to customers, improving engagement rates.
• Monitored industry trends to identify opportunities for service enhancements and client retention strategies.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Communicated with clients and customers to gather, provide and share updated information on products and services.

• Managed inbound customer inquiries effectively to ensure timely resolutions.
• Utilized CRM software to track interactions and maintain comprehensive customer records.
• Collaborated with team members to streamline communication processes and enhance service delivery.
• Provided accurate product information to assist customers in making informed decisions.
• Identified common customer issues, proposing solutions for improved operational efficiency.
• Answered inbound customer service calls to assist with questions, concerns or problems.
• Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
• Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
• Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained store cleanliness and organization, ensuring optimal presentation of merchandise.
• Operated point-of-sale system efficiently, processing transactions accurately and promptly.
• Collaborated with team members to restock shelves, ensuring product availability for customers.
• Addressed customer inquiries and complaints efficiently, enhancing customer satisfaction.
• Participated in sales promotions, actively engaging customers to boost store traffic.
• Monitored inventory levels regularly, reporting discrepancies to management for timely resolution.
• Trained new employees on store policies and procedures, promoting a cohesive team environment.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Supervised bar staff to ensure compliance with safety and service standards.
• Developed and implemented efficient workflow processes for beverage preparation and service.
• Trained new bartenders on cocktail recipes, equipment use, and customer engagement techniques.
• Managed inventory levels, including ordering supplies and minimizing waste through effective control measures.
• Monitored bar area cleanliness and organization to maintain high operational standards.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

First come first serve, seat yourself, a server will come greet and take drink orders and maybe appetizers. Tell them the special, give them time to settle in so they don’t feel rushed. Give great service, make everyone happy. Pick up trash and refill drinks as needed. Cash out and start all over.