Ashley Ayala
Anaheim,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Exceptionally passionate in fine dining restaurant environments, above and beyond personality that is easy to work with and eager to join a team that shares a passion in offering quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Hospitality Staffing Solutions
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on company standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Served food and beverages promptly with focused attention to customer needs.
Server
Merlina
08.2022 - 11.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Hector’s Mariscos
11.2022 - 06.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Cashier/Host
CULICHITOWN
02.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
International Business Economics - Business
Universidad Autónoma De Baja California
Tijuana, BCSkills
- Safe Food Handling
- Food Inspection
- Beverage Preparation
- Guest Engagement
- Strong Work Ethic
- Professional Appearance
- High-Volume Dining
- Menu Memorization
Certification
Food Handlers Card
Fine Dining Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Hospitality Staffing Solutions
12.2023 - Current
Server
Hector’s Mariscos
11.2022 - 06.2023
Server
Merlina
08.2022 - 11.2023
Cashier/Host
CULICHITOWN
02.2019 - 07.2020
International Business Economics - Business
Universidad Autónoma De Baja California
Food Handlers Card
Fine Dining Etiquette
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