Ashley Ayala
Tucson,AZ
Summary
Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Topgolf
11.2017 - Current
- Supervise associates from several departments to coach, train, and develop while upholding the Topgolf standards.
- Streamlined operations to enhance guest satisfaction and optimize service delivery.
- Developed training programs to elevate team performance and improve service quality.
- Led cross-functional teams to execute strategic initiatives aligned with business goals.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Focusing on training development for associates who are involved in the training department.
- Fostered a culture of excellence through mentoring and coaching staff on best practices.
Bartender, Server, Server Ambassador
Grimaldi's Pizzeria
05.2014 - 11.2017
- Provide customer service to exceed customer expectations. Assist guests in order selection by promoting specific menu items and specials.
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
- Train and assist new servers on opening/closing duties, and ensure the integrity of the services provided.
- Successfully multitasking while remaining professional and courteous in fast-paced environments.
Family Support Specialist
Easter Seals Blake Foundation
02.2016 - 09.2017
- Taught skill building, and parenting skills to families who are involved in the Department of Child Safety or at risk of removal.
- Enhanced family well-being by providing comprehensive support services and resources.
- Effectively managed a high acuity caseload while consistently exceeding weekly productivity requirements.
- Handle crisis situations using de-escalation skills, and contacting crisis providers as indicated by treatment needs.
- Facilitated family engagement through effective communication and support strategies.
- Developed individualized service plans to address unique family needs and challenges.
- Collaborated with multidisciplinary teams to coordinate services and resources for families.
Education
Bachelor of Arts - General Studies - Emphasis on Social, Behavioral and Human Understanding
University of Arizona
Tucson, AZ08.2015
Skills
- Employee scheduling
- Staff training and development
- Guest communication
- Hospitality best practices
- Coaching and mentoring
- New employee training
Certification
- CPR and First Aid Certification (Currently Active)
- Leadership Award (2021, 2024)
- Culture Champion (2022, 2024)
- Associate of the Month (2019, 2021)
Timeline
Hospitality Manager
Topgolf
11.2017 - Current
Family Support Specialist
Easter Seals Blake Foundation
02.2016 - 09.2017
Bartender, Server, Server Ambassador
Grimaldi's Pizzeria
05.2014 - 11.2017
Bachelor of Arts - General Studies - Emphasis on Social, Behavioral and Human Understanding
University of Arizona