Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Ayra

Anderson,SC

Summary

Registered Behavior Technician with experience implementing behavioral plans and designated interventions for clients suffering from autism spectrum disorder. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Carolina Behavior Innovations (CBI)
Anderson, SC
09.2023 - Current
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques with 85% of clients while maintaining a safe environment for both staff members and clients alike.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes by 80%.
  • Utilized technology tools for data collection and analysis, streamlined the process of monitoring client progress and informed treatment plan adjustments.

Office and Customer Service Manager

Fairway Auto Body Repair
Greenville, SC
04.2021 - 08.2023
  • Managed customer calls and emails to answer questions about vehicle repair process and progression.
  • Work with over 50 customers to understand needs and provide excellent service.
  • Constantly learning new skills and applied to daily tasks to improve efficiency and productivity.

Contact Center Agent

Realpage Inc.
Greenville, SC
03.2020 - 09.2020
  • Increased company progression for achieving and holding industry-leading customer service ratings.
  • Addressed escalated customer service issues sent from residents and property management teams to save customer relationships.
  • Maintained excellent customer satisfaction rate of 97%.

Recruiter

The Blood Connection
Piedmont, SC
05.2019 - 02.2020
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Welcomed all customers with friendly greeting, answered general questions, gathered registration information and eligibility to donate cards. Scheduled and coordinated over 20 blood drives each week.

Office Manager/Inventory Coordinator

L.A Computer Technologies
Miami , FL
12.2016 - 03.2019
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels above 80%.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office duties, including answering multi-line phone system, routing calls, delivering messages to staff and processing work orders and invoices.

Education

Bachelor of Science - Nursing

Chamberlain University
Miramar, FL
12.2018

Associate of Applied Science -

Miami Dade College Kendall Campus
Miami, FL
05.2015

Skills

  • Good listening skills
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Time management and Gathering information
  • Office management
  • Team Building
  • Relationship building and retention
  • Problem-Solving Skills
  • Microsoft Office Suite
  • Discrete Trial Training
  • Natural Environment Training

Certification

  • RBT - Registered Behavior Technician

Languages

Spanish
Professional Working

Timeline

Registered Behavior Technician

Carolina Behavior Innovations (CBI)
09.2023 - Current

Office and Customer Service Manager

Fairway Auto Body Repair
04.2021 - 08.2023

Contact Center Agent

Realpage Inc.
03.2020 - 09.2020

Recruiter

The Blood Connection
05.2019 - 02.2020

Office Manager/Inventory Coordinator

L.A Computer Technologies
12.2016 - 03.2019

Bachelor of Science - Nursing

Chamberlain University

Associate of Applied Science -

Miami Dade College Kendall Campus

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Ashley Ayra