Ashley Hayes
Essex Junction
Summary
Developed and implemented effective strategies to streamline front office operations, ensuring compliance with HIPAA regulations and elevating service quality in healthcare delivery.
Overview
12
12
years of professional experience
Work History
Banquet Manager
Delta by Marriott
08.2025 - Current
- Coordinated logistics and operations for multiple high-profile events to ensure seamless execution.
- Trained and supervised a diverse team of staff, fostering a collaborative and efficient work environment.
- Implemented health and safety compliance measures, prioritizing guest and staff well-being.
- Maintained strong vendor relationships to secure high-quality supplies and services for events.
- Conducted regular inspections of banquet facilities to uphold cleanliness and operational standards.
- Leveraged customer feedback to improve service offerings and enhance event satisfaction.
- Executed detailed event planning coordination, including timelines and resource allocation.
- Managed guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Delegated tasks to staff members to maximize production under tight deadlines.
A/R Specialist III
UVMHN Home Health and Hospice
11.2023 - 08.2025
- Manage accounts receivable processes, analyze financial data, and implement strategies to optimize cash flow for UVMHN Home Health and Hospice.
Front Office Coordinator & Billing Assistant
RETINA CENTER OF VERMONT
09.2019 - 11.2023
- Managed front office operations, enhancing efficiency and patient satisfaction. Streamlined billing processes, ensuring accurate and timely submissions. Coordinated with doctors to optimize appointment scheduling and resource allocation. Led team in resolving complex billing issues, improving revenue collection. Implemented training programs, boosting team productivity and service quality.
Store Manager
Kinney Drugs
08.2015 - 09.2019
- Organized and restocked merchandise in heavy traffic areas to drive product sales
- Processed POS transactions, including cash, check, and credit purchases and refunds
- Reconciled cash drawer at beginning and end of each shift
- Motivate team toward ambitious sales and profit goals
- Coordinate payroll and bookkeeping functions
- Train employees on effective customer service and relations
- Generate dynamic events and promotions to drive sales growth and brand loyalty
- Delivered quality customer service, resolving problems politely and promptly
- Handled all payroll and bookkeeping functions
- Address and resolve customer complaints to foster satisfaction and loyalty
- Manage a team of 15+ associates, oversee daily operations, coordinate staffing and scheduling, and lead store-wide efforts to improve operational performance and customer service scores
Brand Ambassador
Flex Your Face
01.2014 - 09.2018
- Our unending goal is to IGNITE people's lives through the celebration of small moments in their day. By promoting positive lifestyles through our message and apparel, we use our profits to enable people from all walks of life to pursue their dreams. We bring it back full circle and CELEBRATE those who are INSPIRING others to FLEX THEIR FACE (SMILE!)
Supervisor
Windjammer Hospitality Group
09.2013 - 08.2015
- Supervise all duties of the front desk operation, including reservations and guest services. Responsible for assisting with staff training, communication, and inter-department communications. Maximizing revenue through cost control and proper front desk techniques.
Education
Associate's Degree - Culinary Arts and Related Services
New England Culinary Institute
Essex01.2008
Culinary Arts in Hospitality, Baking, Business Management
Center for Technology
Essex01.2006
High School Diploma - undefined
South Burlington High School
South Burlington01.2006
Skills
- Demonstrated expertise in managing multiple tasks simultaneously to enhance productivity
- Facilitated strategic decision-making through advanced critical thinking methodologies
- Optimized scheduling and prioritization strategies to enhance productivity
- Spearheaded initiatives to enhance leadership development and organizational effectiveness
- Demonstrated expertise in advanced computer skills and technologies
- Oversaw data privacy compliance initiatives to safeguard sensitive information
- Demonstrated expertise in maintaining performance and composure under high-pressure situations
- Optimized billing systems to enhance operational efficiency
- Demonstrated expertise in adapting strategies to meet evolving challenges
- Optimized scheduling and prioritization strategies to enhance productivity
- Facilitated effective communication strategies to enhance organizational collaboration
- Directed strategic initiatives to enhance management practices and drive organizational success
- Executed comprehensive account reconciliation processes to ensure financial accuracy
- Demonstrated meticulous attention to detail in all tasks and projects
- Cultivated advanced computer literacy skills to enhance digital proficiency
- Ensured adherence to HIPAA regulations and standards across all organizational practices
- Time Management Expert
- Management Expert
Websites
HOBBIES
I am a Published Writer for 3 magazines and 1 newspaper in the Tampa area in Florida; The Reading Lounge section; Monthly book reviews and recommendations.
LINKS
LinkedIn
Timeline
Banquet Manager
Delta by Marriott
08.2025 - Current
A/R Specialist III
UVMHN Home Health and Hospice
11.2023 - 08.2025
Front Office Coordinator & Billing Assistant
RETINA CENTER OF VERMONT
09.2019 - 11.2023
Store Manager
Kinney Drugs
08.2015 - 09.2019
Brand Ambassador
Flex Your Face
01.2014 - 09.2018
Supervisor
Windjammer Hospitality Group
09.2013 - 08.2015
Associate's Degree - Culinary Arts and Related Services
New England Culinary Institute
Culinary Arts in Hospitality, Baking, Business Management
Center for Technology
High School Diploma - undefined
South Burlington High School