Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the ability to learn and apply new skills. Committed to driving team success and contributing to organizational growth.
Overview
19
19
years of professional experience
Work History
Project Specialist
Reliable Supply Chain, International Inc.
02.2022 - Current
- Created and managed bid proposals and orders for clients, while negotiating cost savings with suppliers and freight partners.
- Managed client inventory and developed a streamlined process for ordering supplies.
- Developed marketing campaigns and maintained RSC's social media accounts, securing new business opportunities.
- Created a mascot for our marketing campaigns and introduced him to our clients, showcasing future promo items and rewards.
- Ensured timely delivery of products to our warehouse and clients and created shipping and export documents.
- Reduced costs by negotiating with vendors and optimizing supply chain management.
- Coordinated quarterly calls with clients to review their account and address any issues or concerns they had.
Logistics Support Specialist
Kenan Advantage Group
03.2017 - 02.2022
- Maintained a daily load and outstanding load spreadsheets.
- Imaged bills of lading and drivers tickets and assigned them to their coordinating loads.
- Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained and updated standard operating procedures for support staff.
- Managed client billing process ensuring accurate invoicing while maintaining positive relationships.
- Trained new employees on procedures and company policies.
Customer Service Representative
Graco Ohio Inc.
09.2006 - 03.2012
- Supported internal and external customers by answering phone calls, emails and faxes in an efficient, professional manner.
- Reviewed and processed written and verbal purchase orders and RMA's.
- Prepared written and verbal estimates to customers.
- Worked with production and purchasing to maintain on time delivery.
- Prepared truck bill of lading and all export documentation required for international shipments (NAFTA, Pro Forma Invoice and Shippers Export Declaration).
- Conducted customer satisfaction surveys.
- Submitted continuous improvement forms to help make daily tasks run more efficiently.
- Ran daily reports to monitor on time delivery and followed up with customers accordingly.
Education
Bachelor of Arts - Advertising And Public Relations
05-2006
Skills
- Accurate Record Management
- Data Oversight
- Relationship building
- Customer relationship management
- Multitasking
- Efficient Transaction Management
- Automated Report Creation
- Exceptional Customer Service
- Project Oversight
Timeline
Project Specialist - Reliable Supply Chain, International Inc.
02.2022 - Current
Logistics Support Specialist - Kenan Advantage Group
03.2017 - 02.2022
Customer Service Representative - Graco Ohio Inc.
09.2006 - 03.2012
Marietta College - Bachelor of Arts, Advertising And Public Relations
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