Dynamic owner/operator with a proven track record at Pastaland, excelling in operations management and staff training. Successfully developed marketing strategies that boosted customer engagement and sales. Skilled in documentation and reporting, fostering a collaborative environment while optimizing inventory management to minimize waste. Passionate about delivering exceptional service and enhancing team performance.
Hi, I’m
Ashley Bail
Leominster,MA
Summary
Overview
19
years of professional experience
Work History
Pastaland
Owner/Operator
09.2016 - Current
Job overview
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Oversaw inventory management, optimizing stock levels to minimize waste while meeting demand.
- Established relationships with local suppliers, negotiating favorable terms for high-quality ingredients.
- Managed day-to-day inventory and cash flow .
- Negotiated contracts with vendors to secure favorable terms for the business.
- Accounting, profit snd loss statements
Cornerstones
Bartender/server
09.2015 - 11.2016
Job overview
- Crafted signature cocktails and optimized drink menu to enhance customer experience.
- Maintained inventory levels and restocked supplies to ensure operational efficiency.
- Implemented streamlined service techniques, reducing wait times during peak hours.
- Trained new bartenders on mixing techniques and bar equipment usage for consistent service quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lidios
Server/bartender
12.2006 - 08.2015
Job overview
- Provided exceptional customer service, ensuring guest satisfaction and timely assistance.
- Maintained knowledge of menu items and daily specials, enhancing dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate order delivery and efficient service flow.
- Processed transactions accurately using point-of-sale systems.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Kept bar presentable and well-stocked to meet customer needs.
Lifecare Centers of America
CNA
11.2009 - 07.2011
Job overview
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and developed individualized care plans.
- Monitored vital signs and reported changes to nursing team for timely interventions.
- Trained new staff on best practices for resident care and safety protocols.
Education
Fitchburg Highschool Fitchburg, MA
High School Diploma
05.2008
University Overview
CNA certification 2009 (expired)
Serve safe manager exp. 2029
Allergen certification exp. 2029
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Operations oversight
- Payroll processing
Timeline
Owner/Operator
Pastaland
09.2016 - Current
Bartender/server
Cornerstones
09.2015 - 11.2016
CNA
Lifecare Centers of America
11.2009 - 07.2011
Server/bartender
Lidios
12.2006 - 08.2015
Fitchburg Highschool
High School Diploma