Ashley Bailey
Knoxville,TN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Office Manager
The Great Backyard Place
10.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Manager
Campbell's Pool & Spa
08.2008 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Water Analyst/Cashier
Pool & Spa Depot
05.2001 - 09.2008
- Collected water samples from pools and hot tubs.
- Assisted customers in finding the product needed.
- Performed statistical analysis of customer pool or spa water.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Antioch High School
Antioch, TNSkills
- Clerical Support
- Scheduling
- Excellent Multitasking Abilities
- Email Correspondence
- Office Supplies and Inventory
- Team Bonding
- Customer Relations
Timeline
Office Manager
The Great Backyard Place
10.2021 - Current
Customer Service Manager
Campbell's Pool & Spa
08.2008 - 10.2021
Water Analyst/Cashier
Pool & Spa Depot
05.2001 - 09.2008
High School Diploma -
Antioch High School
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