Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Baker

Kearney,MO

Summary

Dedicated Account Manager promoting client management, issue resolution and relationship-building skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

14
14
years of professional experience

Work History

Accounts Payable Coordinator & HR Specialist

221 Construction LLC
Kearney , MO
10.2023 - Current
  • Processed & coded invoices and payments in a timely manner within the quickbooks online system.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Managed daily tasks such as opening/closing jobs, handling paperwork, and filing documents.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Compiled employee records such as personal information for onboarding for company payroll system, attendance, health benefits, performance reviews, and terminations.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.

Manager

Hickam AFB Airman's Attic
Honolulu, HI
12.2021 - 02.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Achieved or exceeded financial goals on a regular basis by controlling expenses, managing non-for profit projects, and this would include applying for grants/scholarships for the Airman's Attic.
  • Coordinated with Airman Family Readiness, Airman Leadership School, Officer Training School to source volunteer classes.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Account Manager

Hickam AFB Finance
Honolulu , HI
12.2019 - 08.2022
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Audited, reviewed, and remedied fund requests, reimbursements, and payments under federal military regulation requirements for such requests.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets for upcoming fiscal year.
  • Acted as main point of contact in matters relating to client concerns and needs.

Property Manager

First Class Lodging
Altus, OK
08.2014 - 05.2018
  • Served as a link between home owners and employees by handling questions, interpreting, and administering contracts and training new property management.
  • Validated compliance with Oklahoma state renters laws, regulations, and assisted owner with complex contractual agreements.
  • Organized monthly, semi-annual, and annual financial statements; processed annual tax filing documentation.
  • Independently developed and operated social media advertising while navigating and merging complex tenant schedules with rooms available.
  • Fielded and resolved customer grievances and coordinated contractors for accelerated emergency maintenance requirements.
  • Collected monthly assessments, rental fees, deposits and payments.

Compliance Specialist

Veterans United Home Loans
Columbia , MO
07.2010 - 07.2011
  • Kept up-to-date with loan product knowledge, internal policies, procedures and regulations.
  • Lead specialist for year-end renewal for 100+ loan officer licenses operating in various states.
  • Generated monthly reports for compliance incidents for upper management while participating as project officer for realignment of departmental perspectives.
  • Accurately processed thousands of monthly entries within the Nation-Wide Licensing System database.
  • Planned, coordinated, and conducted operational activities to ensure department compliance.

Education

Bachelor of Science - Business Administration

Columbia College
Columbia, MO
05.2009

Skills

  • Team Leader
  • Account Management
  • Business Development
  • Payment Processing
  • Microsoft Office Online
  • Coordinating documents

Timeline

Accounts Payable Coordinator & HR Specialist

221 Construction LLC
10.2023 - Current

Manager

Hickam AFB Airman's Attic
12.2021 - 02.2023

Account Manager

Hickam AFB Finance
12.2019 - 08.2022

Property Manager

First Class Lodging
08.2014 - 05.2018

Compliance Specialist

Veterans United Home Loans
07.2010 - 07.2011

Bachelor of Science - Business Administration

Columbia College

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Ashley Baker