Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Ashley Baker
Administrative Assistant
Cusseta,AL
Summary
Overview
15
years of professional experience
1
Certification
4
years of post-secondary education
Work History
Chambers County Board of Education
English Teacher
07.2024 - 02.2025
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Continuously assessed student progress using formative and summative assessments to inform instructional decisions and provide timely feedback.
Chambers County Board of Education
English Teacher
01.2023 - 05.2024
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Designed and implemented assessments to measure student progress in English language learning.
- Created and implemented activities to foster critical thinking skills of students.
Gimme Some Sugar and Coffee
Barista Manager
10.2022 - 12.2022
Job overview
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
The Laurel Hotel and Spa
Concierge
07.2022 - 10.2022
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Wal Mart
Professional Shopper
05.2022 - 06.2022
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Chambers Academy
High School English and Language Arts Teacher
01.2022 - 05.2022
Job overview
- Provided tailored support for individual students by offering after-school tutoring sessions and additional resources.
- Served as an advisor for student organizations, supporting club activities and fostering leadership skills among members.
- Expanded cultural understanding among students by introducing diverse literature selections from various time periods and regions.
- Utilized data-driven instruction to inform lesson planning and address areas in need of improvement effectively.
- Collaborated with colleagues to develop interdisciplinary units that enhanced the overall curriculum.
- Managed classroom behavior consistently by setting high standards for conduct and addressing issues promptly and respectfully.
Kroger Pharmacy
Certified Pharmacy Technician
01.2010 - 01.2017
Job overview
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Education
Auburn UniversityAuburn, AL
Bachelor of Arts from English Literature
05.2016 - 12.2019
University Overview
- 3.5 GPA in major specifics only
- '17Study Abroad: London England, English ELA
- Member of Creative Writing Club
Skills
- Lesson planning
- Classroom management
- Differentiated instruction
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Computer proficiency
- Filing
Accomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Processed and filled over 300-500 prescriptions per day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved completing the transcript stacks by using the team and with accuracy and efficiency.
- Documented and resolved courses that hadn't been used in ten years, which led to less confusion about classes and if they would actually be able to take them .
- Achieved Great results by completing tasks with accuracy and efficiency.
Certification
- AL Driver's License
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- HIPAA Compliance Certification – Various Accredited Providers.
- Certified Business Etiquette and Protocol Professional- The Protocol School of Washington.
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
Timeline
English Teacher
Chambers County Board of Education
07.2024 - 02.2025
English Teacher
Chambers County Board of Education
01.2023 - 05.2024
Barista Manager
Gimme Some Sugar and Coffee
10.2022 - 12.2022
Concierge
The Laurel Hotel and Spa
07.2022 - 10.2022
Professional Shopper
Wal Mart
05.2022 - 06.2022
High School English and Language Arts Teacher
Chambers Academy
01.2022 - 05.2022
Auburn University
Bachelor of Arts from English Literature
05.2016 - 12.2019
Certified Pharmacy Technician
Kroger Pharmacy
01.2010 - 01.2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid time offQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Languages
English
Native or Bilingual
Spanish
Elementary
Software
Microsoft Office
Ellucian Banner
Can type 60 WPM
Interests
Reading
Data Entry
Spending time with my five year old little girl
Similar Profiles
Kaleb JonesKaleb Jones
After School Child Care at Baldwin County Board of EducationAfter School Child Care at Baldwin County Board of Education
Kaylan GravesKaylan Graves
Substitute Teacher, K-12 at Lauderdale County Board Of EducationSubstitute Teacher, K-12 at Lauderdale County Board Of Education
Melissa Hagan JonesMelissa Hagan Jones
Instructional Coach/Curriculum Coordinator at Allen County Board of EducationInstructional Coach/Curriculum Coordinator at Allen County Board of Education
Jarred FordJarred Ford
Operations Manager at Builders FirstSourceOperations Manager at Builders FirstSource
Loreleigh WeymanLoreleigh Weyman
Manager at 12k SalonManager at 12k Salon