ASHLEY BALAAM
Hope Mills,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
Work History
Patient Access Team Lead
Cape Fear Valley Medical Center
2021.08 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up to date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Access Representative
Robert Wood Johnson Barnabas Health
2018.11 - 2021.06
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Clinical Care Technician
Robert Wood Johnson Barnabas Health
2012.09 - 2018.11
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
- Monitored patient vital signs, lab results and other indicators of health.
Customer Service Manager
Walmart
2010.01 - 2012.02
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Associate of Science -
Fayetteville Technical Community College
Fayetteville, NC05.2024
Skills
- Policy Adherence
- Microsoft Office Suite
- Excellent administrative abilities
- Problem-solving abilities
- Time management abilities
- Decision-Making
- Attention to Detail
- Professionalism
- Excellent Communication
- Written Communication
- Organizing and Prioritizing Work
- Analytical Skills
- Reliability
- Multitasking
- Team Collaboration
- Team Leadership
hiking, juicing, swimming, cooking, baking, reading, traveling, online shopping
Hello my name is Ashley. My favorite hobby is travelling because I love discovering new cities and places around the world. I often save up for months to plan a trip every year. I love friends’ trips and family outings but solo travelling brings me the real adventure and thrill to venture into new places all by myself. Along with this, I also like cooking. I like learning new skills and recently I have been interested in exploring different languages as they help me explore new cultures around the world. I like spending time in nature and capturing all the wonderful moments of beauty with my camera.
Timeline
Patient Access Team Lead
Cape Fear Valley Medical Center
2021.08 - Current
Patient Access Representative
Robert Wood Johnson Barnabas Health
2018.11 - 2021.06
Clinical Care Technician
Robert Wood Johnson Barnabas Health
2012.09 - 2018.11
Customer Service Manager
Walmart
2010.01 - 2012.02
Associate of Science -
Fayetteville Technical Community College
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